What our Customers say...


The SERVPRO teams were awesome during a very stressful time after I had a pipe freeze and break causing flooding to my lower levels. The damage restoration team pulled out wet materials, came back with more fans and dehumidifiers and were always polite and professional. The follow up was extensive with teams showing up every day to check on the drying process. I can't say enough nice things about this Company. Thanks to Dante, Ted, Dee, Alex and even David for all of your hard work and kindness.

Robin L.

SERVPRO of Southeast Jefferson County did an exceptional job.  They were cautious and helpful.  They explained everything they had to do and did a professional job.  We would recommend this company to others.

Sincerely, G. Winburn  

I couldn’t ask for a more professional and caring group of people to take care of my home or business.

-Janet M.

I’m writing to thank SERVPRO and their wonderful staff, especially Eric and Jason, for the wonderful job they did restoring our home after a disastrous fire a few months ago. They absolutely had to take our place apart and do their terrific rebuild and make it warm and comfortable again. Our family is very grateful to all of you who worked on this restoration. Again we can’t thank you enough. The Pressma and Gordon family. Because of you our holiday will be happy!!!

SERVPRO was very quick with their response on a attic mold problem on a flip house and did an excellent job.

-Bret C.

SERVPRO was great when we had a major mess from an exploded fire extinguisher in our business. White powder went everywhere with electronic equipment, server, and etc. There was no way we thought they could get it all clean. Within 1 day you would not know anything happened. Very professional and thorough.

--Becky K., Valley Station

The crew was awesome when our basement flooded. Thanks Steve Mooser for getting them out to our house in a hurry.

-Thomas J., St. Matthews, Kentucky

I've never seen water this high before.  I'm just really thankful for your company.  You came in and did an awesome job.  The cleanup went so fast.  The crew came in and were friendly, nice and courteous. SERVPRO kept us informed every step of the way and were VERY helpful.

-Scott Martin, Facilities Manager

We thank you very much for coming.  You've done an amazing job.  We couldn't believe how quick the cleanup was.  It's just amazing how fast and good the work SERVPRO provided after the flash flood dumped over 12 feet of water into the school basement.

-Kent Payne, Facilities Maintenance Manager

Just had to let you know how much we appreciated your team's efforts in getting the building clean and inhabitable for Sunday's activities. They did a great job. It was almost like having a brand new building.    We did notice the curtains and baptismal clothing was not there. I assume that is being cleaned offsite. And we appreciate that, too.
Let us know when you need us on the next stage of repairs.
Again, many thanks
Steve S.

I am beyond happy with the work the guys from SERVPRO did at my house. They worked around my schedule to do the work and were compassionate and professional!! I would recommend calling SERVPRO to all my family and friends.

-Beverly T. - Wind Storm 2017

The rebuild department for SERVPRO with Eric & Derek's team including Jack - exceeded my expectations. Awesome, honest people to work with. Extremely pleased. Outstanding customer service!!

I don't know where to start about this company and their employees. SERVPRO has come to my property to do work for me. They called ahead of time to confirm the appointment, very professional and friendly when they arrived. When I was worried about my family, Their employees also worried about my family as if it was their own. For that I am truly grateful. I have recommended SERVPRO and their employees to friends, family and businesses that I come across that might be in need. Thank you again SERVPRO for everything you do for me and everyone else you come to help.

Thanx Eric and the rest for all the hard work!!! Eric kept in contact with me keeping updated on what was going on. It may have taken a bit longer to get the job done, but was no biggie. My home looks great and have already gotten a bunch of compliments on the floor!!!

We had flooding in our basement due to sump pump failure. I was very pleased with the service. Everyone was friendly and extremely hard workers. I was particularly impressed with Norman Hulker (senior crew chief). He answered all my questions and was thorough while also being careful of not overdoing it on how much drywall needed to be cut out. It's a little higher priced than I expected but on the other hand I know it's a lot of work to get everything cleaned up properly. But I feel confident in what they did.

Thanks Scot! As always you provided great, fast service to my client and followed up with me to let me know status immediately! Can't ask for a better Rep!

-Dana C., Allstate Insurance

Thanks Scot for all of your hard work.  Great follow-up after the claim.  You always know you will get great service and reliable workmanship from SERVPRO.

-Rachel H., Allstate Insurance

SERVPRO is a valued Prospect Area Chamber of Commerce member.  Tammy Cochran is a true professional and involved in the community while representing SERVPRO in a positive way.  I highly recommend them as a trustworthy, reputable company.

-Kathy Thomas Jacobs

SERVPRO of Southeast Jefferson County did an exceptional job.  They were cautious and helpful.  They explained everything they had to do and did a professional job.  We would recommend this company to others.

Sincerely, G. Winburn  

Would you use SERVPRO of Southeast Jefferson County again? "In a heartbeat! SERVPRO was wonderful! The technicians always arrived in a timely fashion and the work was excellent."

SERVPRO of Southeast Jefferson County did an excellent job in my basement.  There was three feet of water and they emptied the water, cleaned up the mess, dried and treated the basement with wonderful results.  Michael Gentry was polite, considerate and professional.  I really appreciated it during this stressful time.  

Thank you, Lynn B.

Pet School and Hotel would like to say thank you to SERVPRO of Southeast Jefferson County for a GREAT JOB!

--Mary P. - Owner - Pet School and Hotel

Michael Gentry, and his helper, from SERVPRO of Southeast Jefferson County did a fine job cleaning my rugs.  I appreciate your service.

Thanks, Doris K.

Michael Gentry has been amazing since he came on our property Saturday, June 24, 2017.  He took charge.  Worked with us instead of just advising us.  He made us feel like we were a team.  

Michael also instructed us in all of the steps and facets of the process.  Without him we would have probably suffered increased damages and loss of a buyer for our house.

SERVPRO of Southeast Jefferson County has a significant contributor in Michael. 

-Dave H.

Michael Gentry, one of your crew chiefs, is here at St. Edward due to sewer problems we recently had.  Just wanted you all to know what a fine young man represents SERVPRO of Southeast Jefferson County to the community. 

Michael is not only a hard worker, but very well-mannered as well as reliable and self-sufficient.  We are proud to have your company clean up this "stinky" mess in such a timely manner.

Thank you for a job well done!

Sincerely, Peggy N. - St. Edward Catholic Church

I was extremely impressed with the work provided by Roberto and his team.  Thank you for a job well done. 

Ray B.

SERVPRO of Southeast Jefferson County Team,  

Thank you for "rescuing" us on 12-20-16!  The service was prompt, professional, and friendly.  Many, many thanks!


Tim & Susan E.

Back in July of 2016 our finished basement flooded.  We were referred to SERVPRO among other companies by our insurance adjuster.  We were lucky that we decided on SERVPRO of Southwest Jefferson County.       The reason for this email is to let you two know how incredibly lucky that you are to have a gentleman like Eric Wellner.  This guy's work ethic is unbelievable.  While I understand that it is his job, he was on time if not a few minutes early everyday.  To say that Eric is conscientious would be an incredible understatement.  He treated this particular job as if he were the owner of the company.  Do yourselves a favor and make sure that you keep this gentleman.  I have had many, many workers through the years.  He is by far and away the best most professional worker I have ever come in contact with.  If all of my employees had Eric's work ethic, my life would be a great deal easier.

Bryan G.

It was a pleasure working with the numerous SERVPRO  employees who serviced my watered basement. They were always courteous, timely, and efficient. I would highly recommend SERVPRO to those in need of such services. Thank You, Steve S.

Would you use SERVPRO of SE Jefferson County again? "In a heartbeat! SERVPRO was wonderful! The technicians always arrived in a timely fashion and the work was excellent."

I suffered water damage in my home on 12/23/15. I am pleased with the services that you provided me. You provided quick and thorough efforts to mitigate the initial damage. Your employees assured us that you would be able to prevent any mold damage. Your employees had to move our contents 4 times due to the initial damage and construction. All four moves were handled in a highly professional way. We will recommend you to anyone we know who needs the type of help we received!

I was extremely pleased with the service I received from SERVPRO of Southeast Jefferson County.  My water damage was handled quickly and professionally, and the crew were knowledgeable and friendly.  I would definitely not hesitate to use SERVPRO again, and I would be very happy to recommend them to family and friends! 

We were very satisfied with the job done by SERVPRO of Southeast Jefferson County.  The technicians and office staff were very professional and knowledgeable.  We were very happy with both crews who worked on our loss.

Devex Apartments, Louisville, Kentucky