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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Sump Pump Failure Cleanup

1/11/2019 (Permalink)

SERVPRO of Southeast Jefferson County recently got called to a home where the sump pump had failed and the customer had four inches of standing water in his basement. When SERVPRO of arrived on site there was no longer four inches of standing water but there was still a good amount of water throughout the basement. SERVPRO performed the necessary actions to remove the water and moisture from the basement using extraction methods, fans and dehumidifiers. When the dry out was finished our repair division replaced all the damaged drywall. 

In some cases your home owners insurance may not cover sump pump overflows. This is a good reminder to take a look at your home insurance policy to make sure you have coverage for sump pump failure. Sump pump fails are very common and you might want to make sure it is included in your home insurance policy. This slight increase in your monthly insurance cost could save you thousands of dollars in the future.  

Language Barrier Does Not Keep SERVPRO from Helping Those In Need

1/11/2019 (Permalink)

When it comes to our customer service, we do everything in our power to make sure you get the best service possible. We understand that sometimes this will come with complications. One complication that we sometimes see is a language barrier. When we come across a barrier like this, we know how to conquer it. We work closely with the customer to make sure they have everything they need, even if it means taking our time to understand exactly what the customer wants.

There are many reasons to chose SERVPRO of Southeast Jefferson County as your water & fire mitigation company. One of many of those reasons is that SERVPRO of Southeast Jefferson County actually has a large amount of employees that are bilingual. There are many areas of Louisville that have large Hispanic population. With that being said, we have several insurance agents in these areas of Louisville that prefer to use SERVPRO for their water and fire mitigation needs because of our bilingual capabilities. Whenever you are in the need of water or fire mitigation take into consideration that we have employees that are bilingual. 

más rápido a cualquier desastre

Apartment Fire in Louisville

1/11/2019 (Permalink)

SERVPRO of Southeast Jefferson County was called to the scene of a fire of an apartment building in the South end of Louisville. When arriving on the scene the tenants of the apartment building were gathering their belongings together as best as they could and trying to figure out what their next move was going to be.

Fires can be very traumatic and leave people displaced from there homes for months on end. Fires are traumatic enough when they are accidental. In this case the fire was started purposefully, the arsonist put a mattress in the hallway of the apartment building and poured gasoline on it and lit it on fire causing the whole building to be engulfed in flames. 

Luckily no one was harmed in the fire but all of the tenants were left with smoke filled belongings and no where to go. One of the tenants is a veteran and was homeless two years ago. He feared he was going to be back on the streets again because of this fire. SERVPRO of Southeast Jefferson County helped this man pack up most of his belongings, and helped him find temporary housing until his caseworker could find him something more permanent.

Our goal is to make it "Like it never even happened."

Why SERVPRO?

1/11/2019 (Permalink)

One of things that make SERVPRO of Southeast Jefferson County so unique is how we work with our agents and customers to identify whether a claim should be filed.

SERVPRO has learned that insurance companies do not look favorable on zero paid claims. The insurance companies have found that people who turn in small claims are in effect using their policies as a home maintenance program.

We tell our agents to call us so we can put eyes on the situation. We can tell within a few minutes whether the claim will meet or exceed the customers deductible. This in turn helps the customer avoid higher rates, and the agent avoids a loss that in the long run could affect retention.

SERVPRO was recently asked by an agent to look at a customer‘s basement that had a sump pump malfunction. After reviewing the loss, the damage would not have met the insureds $2500 deductible. This insured avoided a claim and had SERVPRO of Southeast Jefferson County do the water mitigation. Both parties were happy and we have a very satisfied agent and customer.

Water Damage due to sump pump failure

11/26/2018 (Permalink)

Today SERVPRO of Southeast Jefferson County received a called about a sump pump failure in a customers home. Sump pumps don't last forever, aside from electrical interruptions the sump pump has a life expectancy of only 10 years.

We arrived on site and most of the water had already dried up but the customer was very aware of the risk of mold after standing water has been in your home even if it was a short period of time. After the water was extracted SERVPRO placed several dehumidifiers and air movers in the basement to pull all of the moisture out of the air to prevent any possibility of mold becoming a problem for the customer. Sump pump failures are more common than people think, SERVPRO suggests people perform regular maintenance by regularly pouring a bucket of water in it to make sure it start immediately, making sure the vent hole is clear with no blockages, and making sure all pipes are tightly connected. Another option to make sure the battery isn't a concern is "deep cycle batteries" they are made to use a steady amount of energy over a long period of time so they are less likely to fail as quickly.

Why choose SERVPRO of Southeast Jefferson County?

11/20/2018 (Permalink)

Recently a  Property Manager called SERVPRO of Southeast Jefferson County inquiring about our services.  She was looking for a restoration company to lean on as a priority service provider when losses happen at the properties they manage.  Then it finally came, the question everyone always asks, Why SERVPRO?

The question is an easy one to answer, SERVPRO of Southeast Jefferson County is faster to any disaster.  We go by the 1-4-8 rule:

  • 1-Within 1 hour a client will receive a call back with a firm time we will be dispatching a crew to their location.
  • 4-Within 4 hours crews will be dispatched and onsite.
  • 8-Within 8 hours equipment will be set and or the cleaning process will be underway.

Another reason why property managers utilize SERVPRO's services is our ability to handle large loss.  With over 40 employees SERVPRO has the manpower to deploy an army of workers to your location.  We also have the largest inventory of equipment in the city:

  • 475 Air Movers
  • 105 Dehumidifiers
  • 2 Travel Supply Trailers
  • 8 Generators
  • 4 Power Distributions
  • 40 Air Scrubbers
  • Dry Ice Blasting Machine
  • Soda Blasting Machine

Call SERVPRO of Southeast Jefferson County the next time disaster strikes your home or property.

Ice Storm Damage in Southeast Jefferson County

11/16/2018 (Permalink)

Earlier this week Louisville got its first frost and snow of the year. With the pretty snow comes a lot of unexpected problems. SERVPRO of Southeast Jefferson County received several calls about branches falling through roofs due to the weight of the ice that fell overnight. SERVPRO went out to the homes and put tarps on the effected rooftops to prevent anymore interior damage from being done.  We also set up air movers to dry out any areas with water damage such as hardwood flooring to prevent it from buckling, and then started the steps necessary to repair the roofs. The best way to prevent this from happening is to make sure all of the trees around your home are well maintained and trimmed so that there are no branches hanging over your home.  

Sump Pump Failure

11/16/2018 (Permalink)

Southeast Jefferson County suffered an ice storm and many homes and business had power outages across the city. With power outages comes sump pump failures which can cause flooding throughout the home. SERVPRO of Southeast Jefferson County was dispatched to several dozen homes in the area with inches to feet of standing water in their basement due to power outages. Our certified crews went out to the homes and extracted the standing water, pulled out any saturated flooring and baseboards, then set up dehumidifiers and air movers in the areas needed to get rid of the moisture. One way to prevent this sump pump failure issue due to power loss is to invest in a generator at your home.  Don't hesitate to give us a call if you suffer any water damage in your home or business.  We pride ourselves in excellent customer service and hope to make your disaster "Like it never even happened."

Two massive storms hit the United States in 2018

11/16/2018 (Permalink)

2018 brought two of the worst hurricanes to hit the United States in many years. While both were devastating, they were destructive in different ways. Hurricane Florence dropped almost 36 inches of rain in the Carolina’s causing extensive flooding statewide. Hurricane Michael brought winds upwards of 155 mph, devastating the Florida panhandle with damages that flattened some areas. SERVPRO of Southeast Jefferson County was called to help people affected in both states just weeks apart. The SERVPRO Storm Teams were activated to assist in the clean-up of these areas. With the water damaged caused by Florence, getting the water extracted and the drying process started was priority one for the team. This allowed the customers to return home safely, mitigating the risk to their health. As for Michael, this storm brought a number of different issues for the SERVPRO Storm Team to face.  The wind was the main issue so getting roofs tarped was the first priorty, and debris had to be cleared before mitigation could begin. While both storms proved to be a challenge, the professionals of SERVPRO of Southeast Jefferson County showed compassion and professionalism that will be felt for years to come.

Fire safety this winter

11/16/2018 (Permalink)

When a fire strikes no one is ready for the emotion and fear they can instill.  In most cases families can be displaced for months on end, contents are destroyed,  and memories are lost.  Recently, SERVPRO of Southeast Jefferson County was called to a home that had heavy smoke and soot damaged caused by a small appliance that had shorted out.  A television in the back bedroom of the home had caught fire causing extensive damage to the bedroom and bathroom.  Luckily no one was hurt in the fire, but now the process of cleaning up all the  soot and tearing out damaged materials throughout the home has begun.  SERVPRO of Southeast Jefferson County understands the process of cleaning a home or business after a fire.  We also have the capabilities to do the reconstruction once the mitigation is complete.  We work hand-in-hand with the home owner making sure that we can transform the residence back into a home they can make new memories in for years to come.

With the Holiday season upon us statistics show that November-January are the months when fires are most prevalent. It's important to make sure that your family has a plan in place in case a fire of a fire.  Here are some tips to keep your family safe during the upcoming Holiday Season.

  • Install smoke alarms on every level of your home, inside bedrooms and outside sleeping areas.
  • Test smoke alarms every month. If they’re not working, change the batteries.
  • Talk with all family members about a fire escape plan and practice the plan twice a year.

If a fire occurs in your home, GET OUT, STAY OUT and CALL FOR HELP. Never go back inside for anything or anyone.

It's best to be prepared

11/13/2018 (Permalink)

One of the most damaging and devastating things you can ever experience as a homeowner is a flood.

There are many causes of household flooding that can include:

  • Heavy rains
  • Sewer back-up
  • Malfunctioning sump-pump
  • Pipe burst

No matter what the cause, you should know what you should do if your house floods. Taking care of the problem earlier will help you to reduce the amount of damage and can make the clean-up and repair easier.  It's best to call a professional when dealing with water damage in your home.  The certified technicians at SERVPRO of Southeast Jefferson County know exactly what steps to follow in order to prevent further damage, and to get your home cleaned up and dried out so you can get back to normal.

The first several days after a disaster are critical to preventing unnecessary secondary damages like mold. SERVPRO suggests the following steps to help minimize additional damage to your home, business and possessions.

  • If the water has entered the structure through the flooding of a creek, stream or river, or if it has filtered through insulation during its intrusion, it is considered black water and could be hazardous to your health. Avoid contact with contaminated items as much as possible.
  • Take the greatest caution while entering your home, and wear sturdy shoes and protective clothing when dealing with flooded areas.
  • Do not attempt to operate any electrical equipment while standing in wet or damp locations.
  • Throw away all foods - even canned goods - that have encountered flood waters.
  • Remove and prop wet upholstery and pillow cushions for drying. Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Place fans at 45-degree angles to walls and move large furniture away from walls to create the best air circulation.
  • If your home has a crawlspace, be aware excess moisture in this area can often foster mold growth.

SERVPRO also recommends having a three-day supply of water for each member of your family - including pets - along with non-perishable food, a battery-powered radio, extra batteries and a flashlight. Citizens should also keep in mind things like necessary medications and insurance documents.

Frozen pipe prevention

11/12/2018 (Permalink)

Winter is not that far away!  Frozen pipes can cause a lot of unwanted water damage in your home if you don't take the necessary steps to protect your pipes from freezing. 

Water expands when frozen, this results in tremendous pressure being put on your plumbing which can result in a pipe bursting and lead to a flood and water damage. Below are a few simple tips you can follow to prevent this from happening to you.

Prevent Frozen Pipes

  • Remove, drain and store outdoor hoses, and close all valves leading to outside water sources.
  • Search for water supply lines in unheated areas, ensure that they are closed.
  • If you cannot close pipes in unheated locations, consider switching to insulated pipes or placing a sleeve over them.
  • Open Kitchen and Bathroom cabinet doors to allow warm air to circulate to the plumbing.
  • In extremely cold situations let the water drip (run very slowly), running water will help prevent your pipes from Freezing. 

Thaw Frozen Pipes 

  • Do not turn the water on full force right away, let a trickle come out for a short period of time.
  • Keep the faucet open when treating frozen pipes.
  • Apply heat to the frozen sections using a heating pad, hair drier or any other safe heat source.
  • Check all pipes to ensure all are clear and not frozen.

In the event of a pipe burst or any water damage the most important thing to do is shut off the water immediately and then contact SERVPRO of Southeast Jefferson County to remove the water and affected contents.

How to Save Countless Dollars

Often in the event of water damage individuals tend to wait too long to respond, or simply call the wrong people to respond.  When you call SERVPRO of Southeast Jefferson County to respond we act swiftly to contain and remedy the situation. This not only prevents future damage but also saves you money. 

The Process

  1. A SERVPRO of Southeast Jefferson County Project Manager will be dispatched to your location to turn off the water source if possible and evaluate the situation.
  2. One of our local response teams will be dispatched to the water damage.
  3. The water will be contained and completely removed.
  4. The affected contents will be contained, removed and restored if possible.
  5. We will then bring in our advanced air moving and dehumidification equipment. Our experts will set up the air movers and dehumidification equipment for an efficient and complete drying.
  6. We will continuously return to the site to ensure that the affected area is properly drying, and to ensure that all the moisture has been removed.
  7. A Post-Job evaluation will be made to confirm all the moisture and affected contents have been removed and the situation has been remedied. 

Be prepared this winter in Southeast Jefferson County

11/12/2018 (Permalink)

The winter months can create significant challenges for property managers. Snow and ice don’t have the predictability of grass and shrubs.   Furthermore, grass and shrubs don’t cause ice damming and pipe freezes.  

How you react to the challenges of winter can set the tone of your relationship with HOAs and association boards come spring and summer. Your clients are more likely to forgive circumstances that are out of your control.  As long as they know that when mother nature strikes, you are there trying to get their home a quality fix, in a timely manner.

SERVPRO of Southeast Jefferson County recognizes the need to be prepared, this is why when we partner with property managers we help them build a comprehensive recovery plan.  This way you can react confidently and quickly in the face of a disaster. Winter months aren’t the time for training in front of upset tenants.  Our crews have received technical and service training to help them take the proper course of action while remaining empathetic to the situation.

Our office works with our partners to make sure documents flow through the right channels which simplifies settlement, whether there is a claim or the job is a direct pay. We also anticipate and recognize coverage issues so that tenants and owners understand how the claim will be settled.

The SERVPRO of Southeast Jefferson County Restoration brand is the most recognized and respected brand in the mitigation industry, and SERVPRO is equipped with the manpower and equipment to handle any situation.. You can feel confident you are calling the right people when you contact SERVPRO. After all, no one gets fired for hiring the industry leader.

Have Questions? Call Us Today – (502) 491-8666

Fire Safety in Southeast Jefferson County

11/12/2018 (Permalink)

This month November 2018 SERVPRO of Southeast Jefferson County tries to educate how to stay safe in case of a fire. Your local fire station provides lifesaving public education in an effort to drastically decrease casualties caused by fires. See what programs your local fire station offers.

Look. Listen. Learn. Be aware, fire can happen anywhere, anytime.

LOOK - for possible fire starters. Take a good look around your home. Identify potential fire hazards and take care of them.

LISTEN - for the sound of the smoke alarm. You could have only minutes to leave your home safely once the smoke alarm sounds. Go to your outside meeting place, which should be a safe distance from the home and where everyone should know to meet.

LEARN - more than one way out of every room and make sure all doors and windows leading outside open easily and are free of clutter.

Storm Damage? We are HERE TO HELP!

11/12/2018 (Permalink)

If you have storm damage, SERVPRO of Southeast Jefferson County is HERE TO HELP. We part of the SERVPRO Storm Team and we are available 24/7 with manpower and equipment. Whether you have water damage from flash flooding, structural damage from high winds, or smoke damage from a lightening fire we are here to help.

Our trained staff at SERVPRO of Southeast Jefferson County are here to assess the situation and stabilize your structure.  We can help you find the resources you need to quickly clean up any situation whether you have a large tree that has come down, or a roof that needs repaired.  We are able to bring in large equipment if needed to solve any problem.  We are here to help be that resource for you in your time of need when a disaster happens. You can turn to SERVPRO of Southeast Jefferson County and know that we value you and your property.  We know that your family and/or business are important to you and it is important to get things back to normal quickly.  We work hard to help make it "Like it never even happened." 

Have Storm or Flood Damage?
Call Us Today (502) 491-8666

Understanding Mold

11/12/2018 (Permalink)

A lot of people may not realize that mold is a common problem in homes and businesses developing in warm, damp environments.  Showers and bathrooms are common areas for mold to grow, however mold can grow in any location of the home or business.

SERVPRO was called out to a business that was reporting some breathing issues in the summer of 2018. Unfortunately, SERVPRO was able to positively conclude that there was mold located in the business through a series of air quality tests and spot checks. Our crews showed up and began working to remove and clean up any and all effected areas.  Once removal and proper cleaning had been completed our crews began the next step of sealing the walls and surfaces that had been effected and painted where needed. 

If You See Signs of Mold, 
Call Us Today – (502) 491-8666

Understanding Mold

Some restoration companies advertise “mold removal” and may even guarantee to remove all mold. This is a fallacy because removing all mold from a house or business is impossible; microscopic mold spores exist almost everywhere, both indoors and outdoors. Here are the facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

ERP Emergency Ready Plan

11/8/2018 (Permalink)

Owning a commercial property is a big responsibility and can come with many issues.  One of the most important things to keep in mind is protecting your investment.  SERVPRO of Southeast Jefferson County offers a free Emergency Ready Plan to help our commercial owners do just that.

The Emergency Ready Plan consists of the following:

  • A walk through of the property with your maintenance person and a SERVPRO Representative.  
  • SERVPRO will document the sensitive areas, label water and gas shuts offs with either an Orange or White tag so they easily seen.
  • SERVPRO will include documentation, step-by-step written directions, and pictures of each shut off valve. 
  • SERVPRO will include the contact names and telephone numbers for all of the utility companies and property personnel that would need to be notified in the event of an emergency on the property.  
  • SERVPRO will take this information and place it into a nice binder for you to keep.

SERVPRO offers this service free of charge with no obligation simply because we care about the businesses in our city.  SERVPRO wants every business in the city to have an Emergency Ready Plan so they are prepared in case of an event.  The Emergency Ready plan can help you reduce the damage done to your property.

If this sounds like a great benefit for your company – call SERVPRO of Southeast Jefferson County to schedule yours today.  We look forward to hearing from you today.  

Call Us Today – (502) 491-8666

Hurricane Michael hits Panama City, FL and we are HERE TO HELP!

11/1/2018 (Permalink)

Blue tarps on roofs dot the landscape of buildings and homes that are left standing. The sound of chainsaws cutting threw down trees, and mountains of debris dragged out to curbs on every street in town. These are the sights and sounds of the aftermath of Hurricane Michael.  This monster storm ravaged the city of Panama City, Florida with winds up to 155 mph.  Thick tree trunks snapped 12 feet off the ground, boats and marinas destroyed, and beaches that once bustled with tourists are now littered with debris and memories of broken lives.

Volunteers and storm teams from across the nation embark on the task of resurrecting this city as it embraces the long journey back to normalcy.  This is where we find the storm teams that SERVPRO of Southeast Jefferson County sent down to the Florida panhandle over two weeks ago.  SERVPRO is part of an elite team that is deployed when catastrophic events happen across the nation. With calls coming into the local franchise in Panama City at a fever pace it's impossible for one office to handle all the clients who need our services.  SERVPRO of Southeast Jefferson County, along with other SERVPROs from across America will be there for this community as the recovery process continues.  SERVPRO is helping out the citizens of Panama City because we know at some point we may be depending on our SERVPRO brothers and sisters to help us if and when a crisis arrives.

Mold Damage cleanup

11/1/2018 (Permalink)

After a flood, or other major water damage, mold can become a very real problem. Calling a professional like SERVPRO of Southeast Jefferson County is so important when dealing with any mold damage. It's always safer to have mold removed from your home or business quickly regardless of the amount you can visibly see. Not taking care of mold damage in a timely manner can cause safety and health issues for your family or customers. With the recent hurricanes in the Carolina's and Florida this is of considerable concern. What wasn't destroyed by wind was greatly effected by the rising water. The high temperatures and wet conditions were a recipe for mold growth. Having a professional like SERVPRO handling the removal provides not only a safe environment, but piece of mind knowing everything will be cleaned up properly. 

Dryer Fire Danger

11/1/2018 (Permalink)

Clothes dryer fires cost millions each year. It is estimated that 2,900 home clothes dryer fires are reported each year, also causing 5 deaths, 100 injuries and $35 million in property loss. Failure to clean the dryer (34%) is leading cause of home clothes dryer fires.  https://www.usfa.fema.gov/prevention/outreach/clothes_dryers.html In May of 2018 SERVPRO Southeast Jefferson County was called out to a home that had unfortunately experienced a dryer fire. SERVPRO arrived on site and started mitigating the water portion of the home damage, we also removed effected drywall and placed air movers and dehumidifiers where needed. Once removal of effected areas and the dryout is complete SERVPRO will be starting with the cleaning process. For this particular home we will start with structural cleaning such as removing all carpet, pad from second floor and steps leading up to second floor. Cutting out drywall from living room ceiling which was located directly under laundry room. Once all of ducts, surfaces and contents have been thoroughly cleaned we will begin the process of getting the customer back in their home. SERVPRO's repair division will replaced carpet and pad, replace and repair effected drywall, sealed and painted all areas upstairs, including the living room ceiling downstairs. The customer will know that our team of certified professionals are HERE TO HELP get them back to normal in their home as quickly and safely as possible.

Mold damage can be sneaky!

10/7/2018 (Permalink)

Mold can begin to form in your house if there is a leaky pipe, window condensation or recent flooding. These conditions along with a humidity level between 30% - 50% makes for the prefect atmosphere for mold to grow.

Some people have mold and they aren’t even aware.  Such as this picture of a job we did after hurricane Irma in an apartment building.  This person had a previous water damage that they didn’t know about and when Hurricane Irma hit and the water came into their home SERVPRO of Southeast Jefferson County was there to help them repair the damage.  As we were pulling up the hardwood floor, we found Black Mold under the subfloor.

The odor was so bad that other apartment owners were coming into the hallway to ask us what the smell was.  SERVPRO was able to remove the effected floor, dry and treat the floor to prevent mold from continuing to grow, as well as remove the terrible odor.  This is something that we all need to keep in mind because you never know what is growing in your home.

During the month of October, SERVPRO is speaking to our customers about preparing for the winter season.  We are bringing Duct Cleaning to their attention because mold can, and does, grow in your air ducts.  As winter approaches and you turn on your furnace, this makes a breeding ground for mold which can cause numerous health issues.

If you want to ensure a healthy home this winter season, reach out to SERVPRO of Southeast Jefferson County at 502-491-8666 about scheduling a Duct Cleaning for your home.

Commercial Fire Job at Furniture Store

10/7/2018 (Permalink)

One of the most devastating things a business can experience is a fire. In fact, over 70% of businesses involved in a major fire never reopen. When a fire affects a shopping center or strip mall the impact can be widespread. Obviously, the business where the fire originated will have an uphill battle to climb when it comes to structural recovery.  When the fire department leaves business owners are left with a smokey, soot filled space, with hundreds of thousands of gallons of water covering all the contents that are left behind. Not only is the space where the source of the fire impacted, but the stores around them can have secondary damage as well.  

Recently SERVPRO of Southeast Jefferson County was called to a furniture store that had experienced smoke and soot damage.  It was affected by another business in the same shopping center that had caught fire.  Our crews had the daunting task of removing all the furniture from the 26,000 sq. ft. showroom.  The furniture removal alone took days.  After the showroom was emptied our crews had a checklist of work to do in order to get the store back in operation.  

Here are some of the things we take into consideration during a smoke/fire mitigation and restoration job:

  • It's very important to always clean up soot and smoke damage after a fire as soon as possible. In the combustion process, soot and vapors get carried by the air to different surfaces in a property. It is at this time that they get deposited. This will happen until the process of combustion ends, which is when soot gets piled onto surfaces in layers. When the fire damage technicians come to your property, the residue from the soot becomes difficult to remove.
  • Removing odors: Technicians will remove any trash that causes the odor and can recontaminate areas that have been cleaned.
  • Cleaning: Surfaces and items will get cleaned at this time.
  • Deodorization: A deodorizing gas will combine with chemicals that cause the smoke smell.
  • Sealing surfaces: Surfaces will get sealed so that the odor gets trapped and the chances of recontamination remain small. 


When you have home or commercial fire damage it's important to know how the damage from a fire can affect your home,  business, and your possessions.  Learning about the cleanup process will help you understand why calling the experts at SERVPRO of Southeast Jefferson County is the logical choice.  For more information regarding fire damage please call 502-491-8666 or visit this link

Mold Cleanup and Restoration

9/5/2018 (Permalink)

We Are Experienced in Eliminating Mold Growth, as well as Cleaning and Refurbishing Many Different Materials 

Painting after cleaning is one way to eliminate mold's hold over your home. Other ways include using special cleaners and detergents that are designed to deodorize your home's textiles and carpets. These not only keep the smell away, but they also eliminate mold's foothold, preventing it from recurring. If mold has been affecting the enjoyment of your home or business, make a call to us at SERVPRO of Southeast Jefferson County at (502) 491-8666, and we'll have your home or office smelling clean and fresh again.

We’re Faster to Any Size Disaster

In as little as 48 hours, a minor mold issue can quickly spread through a home or business. Once you contact us, we’re dedicated to starting the remediation process quickly. This fast response lessens the mold damage, limits additional damage, and reduces the remediation cost.

SERVPRO Answers the call for Mold Remediation

9/5/2018 (Permalink)

Once you become aware that mold is growing in your Louisville, KY home, removing the fungus should be your biggest priority.  Mold remediation specialists state that mold can put your health at risk while also compromising the structural integrity of your property. Mold removal is not a DIY project. Rule of thumb is if there is about 10 square feet or more of mold growth, don't attempt mold remediation on your own. Play it safe and hire a professional mold remediation company like SERVPRO.

Mold is a fungus that grows throughout nature. In the event that your house becomes moist and wet, conducive conditions are now in place for mold proliferation. The airborne spores that are naturally in your home will develop into strings of colonies that bloom into large areas of mold patches. Mold can show up in the form of black spots, blue, green, white or even red staining on porous surfaces. Discoloration on your walls and ceilings also present other problems.

Another danger of mold on your property is the threat of health hazards. Mold can cause allergic reactions and also precipitate unwanted symptoms like runny noses, watery eyes, and sneezing. Additionally, mold can cause respiratory issues and lung complications. Mold can leave an unpleasant odor as it permeates through walls, flooring and HVAC ductwork throughout your home. This musty odor is endemic to outbursts of mold growth. Masking the odor does not solve the underlying problem. Identifying and eliminating odors are for the technically trained experts.

The Importance Of Hiring Professional mold remediation company like SERVPRO.

Although some homeowners are inclined to attempt the mold removal process on their own, this strategy is not advisable. Once you go beyond fungi on the bathroom tiles or a small patch under the kitchen sink, it is time to consider seriously professional assistance. Professional mold remediation experts will use specialized equipment that demands expert handling for mold containment, air filtration, and cleaning. They will also identify and eliminate most present mold to ensure that your home is restored to its original safe, sanitary condition.

Commercial Loss? Not a Problem For SERVPRO

9/5/2018 (Permalink)

Forklifts are driving force that make all the heavy lifting easy in the distribution and manufacturing world. However, there are roughly 85 forklift deaths and 34,900 serious injuries each year due to forklift accidents (data from 2007), according to the Occupational Safety and Health Administration (OSHA).  

Recently, SERVPRO of Southeast Jefferson County got a call from a company that distributes auto parts for a major American car manufacturer.  Apparently, a careless forklift operator struck a sprinkler line which unleashed 60,000 gallons of water into the warehouse.

SERVPRO of Southeast Jefferson County was called after the warehouse manager said the water ran for 40 minutes flooding over a quarter of the facility.  When crews arrived we scoped out the situation and began the process of extracting the water from the warehouse floor.  We also had to extract water from carpet inside the main office area.  

Whether it is a residential loss or a commercial loss, SERVPRO of Southeast Jefferson County is the company people call when they need a quick response because SERVPRO is faster to any disaster.

SERVPRO Has the Certifications to Deal With Mold Damage

9/4/2018 (Permalink)

Mold can quickly grow with only a slight rise in humidity. Many homeowners find themselves struggling to combat the smells and odors mold produces on an ongoing basis. This will never win the battle against mold. The spores can remain dormant for extended periods of time; mold is a tough enemy to conquer. 


Another reason mold is so difficult to eliminate is because the spores are so tiny, they can become airborne, and then settle almost anywhere. They are carried by air currents, insects, and even on your pet's fur. In Halcyon, mold damage can take place in any home or office. The effects can range from discoloration of walls and ceilings, ruining of books and papers, (including important documents, items printed on low-acid paper, and photographs), and also causing carpets and other textiles to smell musty. 

Understanding Mold is the First Step in Eliminating It 

Mold is not a virus or bacteria, but it is still a pathogen that can cause adverse health effects. This is because it can be breathed in, come in contact with your skin through different ways, such as wearing clothing that contains mold, or from sitting on upholstered furniture that is saturated with mold. Mold is not only what you can see visibly, but also the spores that are released into the air. This is what can cause the musty odor many people associate with mold growth

If any spores are left behind after cleaning, it is only a matter of time before it will begin to grow and spread through your home or business again. Not only must any excess humidity be removed and things aired out, all possible areas that may contain spores need to be professionally cleaned. SERVPRO of Southeast Jefferson County professionals are technicians and specialized cleaning crews who have had extensive training in the clean-up and elimination of mold and its spores. Having IICRC training and certification prepares us for heavy mold infestations that can ruin many of your belongings. 

If You See Signs of Mold, 
Call Us Today – (502) 491-8666

It Doesn’t Cost a lot to be Prepared

8/28/2018 (Permalink)

It is no secret that many families and individuals are looking to cut back on spending. But with the frequency of disasters, both natural and manmade, can you afford not to be prepared? Preparedness doesn’t have to cost an arm and a leg.

September is National Preparedness Month, and we are asking you to help your family and friends prepare for whatever may come.

Here are a few tips* on how you can protect those that matter to you without spending a fortune.

• Make a Plan. Work with you family and neighbors to make an emergency plan for the types of disasters that affect your area. Make sure everyone in your family understands where to go and what to do in case of an emergency. You can download Family Emergency Plan templates www.ready.gov/make-a-plan

• Update Contact Information. Having accurate records for family, friends and neighbors will help you stay in contact and possibly help those in need. Make sure updated contact information is posted in visible places throughout your house and workplace.

• Check Your Policy. Review your insurance policy annually and make any necessary changes – renters, too! When a disaster strikes, you want to know that your coverage will get you back on your feet.

• Make a Ready List. You may not need all of the items in ready-made preparedness kits. Choose the essentials that fit your needs and budget. Don’t forget to keep supplies at work and in your car. Sample Ready Lists can be found at www.ready.gov/document/familysupply-list

• Plan Your Purchases. You can save money by thinking ahead. Don’t buy preparedness items just before a storm when they’re expensive and supplies will be in high demand. Buy items at the end of the season when you can get good deals.

• Shop Sales. Shop at sales and used goods stores. Buy preparedness items throughout the year, instead of all at once, and you won’t notice the cost as much.

• Make Sure it Keeps. Store water in safe, containers. You don’t need to buy expensive bottled water, just make sure your water containers are disinfected and airtight

• Request a Gift. We all get things we don’t need. Suggest preparedness supplies as gifts from your friends and family. It just might save your life.

• Trade a Night Out. Trade one night out to fund your 72-hour kit. Taking a family of four to the movies can cost upwards of $80. Just one night staying in could fund your Ready kit.

• *The best tip: start now. Take small steps toward preparedness and before you know it, you will be Ready!

City Sewer system failure

8/23/2018 (Permalink)

Like most metro cities throughout the United States, Louisville, is dealing with an aging sewer system which dates back to pre Civil War times. MSD has addressed that there is an issue and say repairs are needed throughout the city. 

A couple of weeks ago Louisville had moderate rain fall, but nothing that would be a cause for concern.  Unfortunately, a local company in the downtown area had a major water issue due to a sewer line collapse.  A major drain outside the basement of the building was rendered useless and the water had nowhere to go. The drain, located in a recessed courtyard, filled up with water several feet of water until it looked like a small swimming pool. The windows and door were no match for the pressure of this much water and ultimately it breached the building and flooded the conference room.

The property manager was notified by the security company that ran surveillance on the building and he called SERVPRO of Southeast  Jefferson County.  We responded within a couple of hours and started the drying process while removing any wet materials. A few days later the drying was completed the equipment was gone the minor reconstruction was finished.  The conference room was back in use "Like it never even happened." Sometimes things happen that we can’t foresee, and that is why SERVPRO of Southeast Jefferson County is here to help in the event of any disaster.

Apartment Fire Damage

8/21/2018 (Permalink)

SERVPRO of Southeast Jefferson County was recently called out to a fire at an apartment community. The leasing office had experienced heavy fire and smoke damage throughout the entire building. These are some of the steps SERVPRO of Southeast Jefferson County is taking during the cleanup process.

One of the first steps is securing the building. We start by boarding up all of the windows and doors as needed. Next we implement emergency services: cut out any and all drywall affected, remove carpet and pad, extract water, and then start the drying out process. In some cases we are asked to remove and clean all contents.  Crews will work on packing out contents one room at a time. Once all contents have been inventoried and packed properly SERVPRO of Southeast Jefferson County will bring them back to our warehouse. Once back at the warehouse they will be cleaned, deodorized, and properly stored.

The next step is to start cleaning the structure that was affected by the fire and smoke. When the area has been cleaned thoroughly, we set ozone machines to eliminate any odors as some may linger even after the extensive cleaning and removing of all damaged areas. A SERVPRO Project Manager will oversee that all of the scope sheets of work have been filled out and turned in daily. When the above steps have been completed a supervisor from SERVPRO will do a walk through with the crew to make sure every aspect of the job has been completed.  The last step is to do a final walk thru with the business owner, and sometimes the adjuster, to make sure all the work is up to their standards and expectations.

Call SERVPRO of Southeast Jefferson County the next time a disaster affects you or your business.

We are here to help!

8/20/2018 (Permalink)

SERVPRO of Southeast Jefferson County is ready to handle any disaster, but sometimes the word disaster is relative. We usually think of disasters as wide spread events but that’s not always the case. Recently, SERVPRO received a call from a customer who had a tree root invade their French drain, causing significant water damage in his basement. To this gentleman this was a disaster, however those of us at SERVPRO see damage like this constantly. Realizing how this event affected this customer’s life SERVPRO treated this situation with great care and empathy because to our client it was his personal disaster.

The crew of SERVPRO of Southeast Jefferson County showed up at 1:30 am ready to start the mitigation process. We started by extracting the water and cutting out the wet carpet and pad. Once the carpet was removed they set air movers and dehumidifiers so the drying process could begin. Three days later our customer’s life was back to normal and SERVPRO of Southeast Jefferson County helped another satisfied customer.

So when your personal disaster hits your family, call a company that cares like SERVPRO of Southeast Jefferson County.

SERVPRO- A Full Service Restoration Company

8/20/2018 (Permalink)

This year has been one of the most active years for severe weather the Commonwealth of Kentucky has experienced in years.  From the deep freeze we experienced in January, to the flooding from heavy rains from February- August, SERVPRO of Southeast Jefferson County has been there for businesses and homeowners through each and every storm. 

The Majority of people who are familiar with SERVPRO know us as a Fire and Water Restoration and Cleanup Company. What they don't realize is that SERVPRO of Southeast Jefferson County is a full service restoration company.  Not only are we faster to any disaster, but we can facilitate the rebuild on every job. 

So what does that mean to our clients?

It means dealing with one company throughout the whole process.

For example: A client has a sump pump that fails due to a power outage from a strong thunderstorm. Within a couple of minutes water has spread across the basement, and within an hour the client has several inches of water in their basement.  SERVPRO of Southeast Jefferson County is dispatched to the clients house to extract the water, remove damaged trim and drywall, and set air movers and dehumidifiers so the drying process can begin.  In many cases other restoration companies take care of the extraction, tear-out, and drying.  The client is then task with choosing another company to come in and replace the drywall and trim that was torn out, which can be annoying and overwhelming.

SERVPRO makes the process seamless because we do it all from start to finish.  Our construction division works side by side with our production teams and when the drying process is complete we come in and do all the put back.  Clients love working with SERVPRO because we are a one stop shop.  Which means dealing with one company who coordinates everything takes all the pressure and emotion off the clients plate. The next time you experience a commercial or residential disaster call SERVPRO of Southeast Jefferson County.  We are a true full service restoration company.

Forecasters predict a near- or above-normal 2018 Atlantic hurricane season

8/13/2018 (Permalink)

Hurricane season is almost upon us and SERVPRO is ready to assist around the country when the storms arrive.  Our Storm Team has the equipment and manpower necessary to send crews before a storm makes landfall.  That way we are ready to help as soon as possible! 

For more information regarding the forecast for 2018 hurricane season visit the link below.

New satellite data and model upgrades to give forecasts a boost

NOAA’s Climate Prediction Center is forecasting a 75-percent chance that the 2018 Atlantic hurricane season will be near- or above-normal.

http://www.noaa.gov/media-release/forecasters-predict-near-or-above-normal-2018-atlantic-hurricane-season

Storm and flood damage require specialized restoration techniques and equipment. When a storm hits your Louisville home, you need the company with storm damage experience and expertise. SERVPRO of SE Jefferson County can respond immediately to storm and flooding conditions.

Have Storm or Flood Damage?
Call Us Today (502) 491-8666

Water Damage cleaned up by SERVPRO

8/6/2018 (Permalink)

When business owners visualize water damage, they often picture a massive storm wiping out power lines, flooding offices, and shutting down businesses for days at a time. It is true that commercial water damage is often the result of floods and water that stems from weather events and storms. 


However, commercial property owners/renters forget that storms and severe weather aren't the only causes of floods and water damage. Here are some of the typical causes of water damage to commercial buildings. 
 
1. Malfunctioning sprinkler systems 
Some older office and retail buildings still have outdated sprinkler systems that work in conjunction with fire protection systems. While such sprinklers can come in handy during a fire emergency, they can also cause commercial flood damage if they are faulty or in need of replacement. This could easily damage inventory and business assets.

2. Damaged appliances and equipment .  This cause of commercial flood damage is more common in restaurants and catering facilities, as well as any business that has appliances and equipment that make use of water. If the appliance fails and sends water across your building, especially during late hours when no one is around, you may come back to work and face a water emergency. 
 
3. Broken pipes and plumbing.  Just like in a residence, if the plumbing system in your workplace fails water damage could be the result. 
 
4. Backed up sewer lines.  This is another cause of commercial water damage that often catches business owners by surprise. Should the sewer line to your building back up or become damaged, realize the potential dangers of contaminated Black Water which can cause health effects and ruin products and office furnishings. 
 
If your business has suffered water damage, SERVPRO of Southeast Jefferson County will get you back up and running again. Call us anytime 24/7 at 502-491-8666 for fast help.

Strong Storms hit Jefferson County

7/31/2018 (Permalink)

It is now mid summer in Southeast Jefferson County and for the past few months all has been relatively quiet as far as strong storms and severe winds are concerned.

However, last Friday some very strong storms hit our community, SERVPRO was ready to jump into action where we were needed. The storm we experienced was spawned tornadoes, larger than golf ball size hail, lightening, strong winds and flash flooding.

We at SERVPRO want to make sure everyone is prepared as possible when these storms occur without much notice. Please make sure cell phones are always charged with SERVPRO's number (502) 491-8666, fresh working batteries in your flash lights, some cash on hand if you are able, a few gallons of fresh drinking water, and a working weather radio. These are just a few tips that could help keep your family, and loved ones, safe during storms.

Time is very important if flooding occurs to prevent more loss in your home, business, call us at SERVPRO of Southeast Jefferson County (502) 491-8666 so we can put things back together, "Like it never even happened." 

Mold Damage

7/31/2018 (Permalink)

The Ohio Valley has a change of seasons that brings many different forms of weather. In February of this year Louisville had a very wet couple of weeks which resulted in a historic flooding situation of the Ohio River.

Some homes and businesses attempted to do the dryout on their own. The hot summer months that followed are causing SERVPRO to receive a high amount of microbial growth in places that were not dried out properly after the floods in February.

Last week we received a call from a customer that had gotten my name from one of our State Farm Agents and wanted us to look at an issue on an interior wall in his condo that had received a small amount of flooding in February. He took care of the flood damage himself and was unsuccessful in drying out the structure completely.  Due to this moisture left behind there was a large amount of mold growth on both sides of the wall that had formed rather quickly. We stepped in and resolved the issue quickly, "Like it never even happened."

If you suffer a water loss it's best to consult a professional so you don't have to worry about mold growing in your home or business.

10 Fire & Fire Damage Facts

7/16/2018 (Permalink)

Here are 10 important things to know about fires.

1. In a fire, more people die from inhaling smoke than from the flames. Never think that if you avoid the flames you are safe. Always keep away from smoke.

2. Soot is a coating of fine, black dust created when wood, coal, or oil-based substances are burned.  These carbon particles float into the air and settle anywhere.  Inhaling soot can caused severe lung deficiencies or even death. 

3. If soot contaminates items in your home or business, a fire restoration service provider like SERVPRO of Southwest Jefferson County must assess the damage to see if restoration is possible.

Need Fire Restoration Advice Or Services? Call SERVPRO Of Southeast Jefferson County At (502) 491-8666

4.  The worst possible effect of soot is its tendency to cause cancer and cause serious defects in  newborns. Soot produces polycyclic aromatic hydrocarbons. These hydrocarbons are responsible for gene mutation for particular groups of genes. They can cause birth defects and increase the chances of getting cancer.


Water’s Good And Bad
5. Water’s great at putting out most fires but the water itself can cause great damage. You must make sure, after the fire is out, that your home or business is completely dried. If you don’t, mold, mildew, and other consequences will lead to further damage and loss. This is why SERVPRO provides industrial dehumidifiers and air movers to dry saturated carpets, padding, furniture, and any other wet items.

6. Mold colonies can begin to grow just 48 hours after water damage occurs.  The combination of fire, water, and mold damage to your commercial property or home could result in a complete loss if not handled properly. See our posts about mold,  mold myths, and how to clean up mold.

7. Use caution if you decide to do some of the cleanup after a fire. Never start your cleaning process until you’re properly attired. Wear heavy-duty gloves, safety goggles, and a face mask. Carefully cover your nose and make sure your safety glasses have no place for dust or soot to get into your eyes.

Why Firefighters Break Windows And Cut Holes In Roofs
8. Firefighters are true heroes. However, they often must break windows and cut holes in the roof of buildings on fire. As a fire burns, the fire moves up and down and across, growing very fast. Firefighters break windows and cut holes in roofs to provide ventilation that slows the fire’s growth. Ventilation also helps get rid of dark smoke that makes it hard for firefighters to see where they’re going. The holes and broken windows help firefighters fight the fire more quickly. The bottom line is that breaking windows and cutting holes in roofs help save lives and property. 

9. Firefighters will also cut holes in walls at times. That’s not about ventilation. It’s done so the fire department is sure that the fire is completely out. Fire departments don’t want to risk leaving a fire that’s not visible but is still active inside the walls or in other hidden places.

10. If you have a fire, get a copy of the fire report. In most areas, a fire report is a public document. Ask for it at the fire department or fire marshal’s office. The fire report will help you with information that your insurance company and other official offices may request.

Here To Help 
The team at SERVPRO of Southwest Jefferson County has specialized training and experience in fire restoration services and natural disaster cleanup.

Call SERVPRO of Southeast Jefferson County 502-491-8666 anytime, 24/7.

The Flood of 2018 and The Louisville Boat Club

5/30/2018 (Permalink)

For over 140 years The Louisville Boat Club has stood as one of the nations oldest organized clubs.  With all the amenities, this private club has been  home to tennis, swimming, squash, and boating enthusiasts for years.  Gazing out from the front steps of the clubhouse one can enjoy a beautiful Ohio river sunset, or pass the time watching river boat traffic flow east to west.  But life on the river can turn from serene and pleasant, to dangerous and destructive when heavy rains and flooding happen.  Such was the case when SERVPRO of Southeast Jefferson County was called into assist The Louisville Boat Club, during the floods that occurred in late February 2018.

Being less than 150 yards from the Ohio River, The Louisville Boat Club has always been susceptible to flooding, and over the years the river has threatened the club many times.  On February 23rd the Louisville Metro area received a massive amount of rainfall that caused the Ohio River to rise to historical levels. In no time The Louisville Boat Club found itself engulfed by the river. Staff members inspected the damage initially by boat, and they knew with over 12 feet of water inside the clubhouse they had a long road ahead of them. SERVPRO of Southeast Jefferson County responded on March 2nd after the Ohio had receded, and the initial cleanup began.

SERVPRO of Southeast Jefferson County arrived with our 2 Storm Trailers filled with over 70 air movers and 30 dehumidifiers. With the scope of the job being so massive SERVPRO sent 2 Project Managers, 4 Crew Chiefs, and over 40 workers to begin the process of restoring the property back to pre-flood conditions.  Since we were dealing with Category 3 water (river water) it was a must to protect the health and safety of our crew.  Each crew member was outfitted with a PPE suit which protects the body from exposure to harmful substances and material.

Once everyone was in position and had the right protective suits on we began clearing the parking lots of mud and debris.  Fire hoses that were donated from the St, Matthews Fire Dept. were used to clean  the parking lots and Bobcats were utilized to move mud and heavy material.  While crews were busy cleaning the outside of the clubhouse with pressure washers other crews were inside making 4 ft flood cuts to affected drywall and ripping out carpet and other non-salvageable materials. Dehumidifiers and air movers were set up throughout the clubhouse to insure that proper drying techniques were employed.

Crews also worked pulling affected paneling and insulation in the indoor tennis facility, pressure washed the pool house, and had to do some light demo work to the squash courts in order to restore them back to regulation. SERVPRO of Southeast Jefferson County spent over 2 weeks onsite to help restore The Louisville Boat Club back to the way it was before the floods.  With the springtime rains upon us call SERVPRO with any flooding or water issues.

Commercial Client Benefits

5/30/2018 (Permalink)

Multi-family, Residential and Commercial Property Managers

At SERVPRO of Southeast Jefferson County we understand the value of a quick response and fast turn around time when it comes to an emergency situation for a commercial and residential property. A quick response time can mean a reduction in the size and scope of the damage, and the difference between having a chance at saving business critical documents and equipment for the clients that are most important to you.

Louisville, Kentucky and the surrounding areas have been hit with all sorts of weather this year such as deep freezing temperatures and record flooding. Our crews were out mitigating various types of water damage, remediating and restoring apartment complexes, commercial offices, retail establishments, and university properties.

Commercial Client Benefits

Choosing SERVPRO of Southeast Jefferson County for your commercial damage mitigation accrues you benefits not limited to:

    • Working with you to tailor the solution to you, priding ourselves in accurate and straightforward communication.
    • SERVPRO is the leader in commercial damage mitigation.
    • Every large commercial loss is supervised by a local commercial operations manager to help ensure seamless communication and timely mitigation.
  • The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster.

February showers bring flooding to Kentucky

4/24/2018 (Permalink)

They say April showers bring May flowers, except in The Ohio Valley. In this case, February showers brought record rainfall to our area, which resulted in massive flooding. The professionals at SERVPRO of Southwest Jefferson County were called in to help clean up what was left over from the flooding.

While in the middle of numerous current jobs, a priority service agreement customer called in with four inches of water in their basement. We put a crew right on the job to help get them back to normal. The priority service agreement was the reason why this customer did not have to wait in the LONG line of jobs that were piling up from the 300+ calls our office received after the flood.  This job carried an added problem seeing that this church had a food bank in the basement that provides vital needs to the community. Because of the priority service agreement we were able to put them back to pre-flood conditions in a short amount of time allowing them the opportunity to do the work the community so desperately needs.

Hardwood floor dry out with Dri-Eaz floor drying systems

1/16/2018 (Permalink)

Water Damage Hardwood floor dry out with Dri-Eaz floor drying systems Note: There was sun damage to this floor where a rug had set for an extended period of time. This was not related to the water damage.

SERVPRO of Southeast Jefferson County successfully dried out this custom hardwood floor for our residential customer using the Dri-Eaz floor drying system.  

Wood floors are highly vulnerable to water damage, but by using Dri-Eaz floor drying systems, in many cases these expensive floors can be returned to like-new condition.   

This water damage was caused by a toilet tank breaking in a bathroom directly above the hardwood flooring causing an excessive amount of water to come through the ceiling.  Upon arrival of our certified technicians the custom designed hardwood flooring had already started to show signs of buckling.  But, with the help of the Dri-Eaz equipment we were able to successfully dry out the flooring and get it ready to be restored to it's original condition.

When Water Damage Happens, Call SERVPRO of Southeast Jefferson County for Service

1/16/2018 (Permalink)

If you are grappling with the aftermath of residential water damage, you want the problems resolved as quickly as possible. Keep handy the name and number of a local cleanup and restoration company like SERVPRO of Southeast Jefferson County. Our job is to provide state-of-the-art service to our customers that are in need of expert water damage restoration. And we do so with rates that won't break your budget.

What You Can Expect From a Water Damage Restoration Service

When you contact us to assess the character of your problem, we will respond by sending a team of friendly, knowledgeable service technicians and leaders to your home. We will make a full inspection and assessment of your property, making sure to note where all of the damage and future potential trouble spots lie. We find the source of the water intrusion, if not visible, for repair. We must identify the water to determine if it is contaminated (such as Black Water from a sewage backup or groundwater intrusion), to use a correct and safe extraction method. Once we have completed this initial diagnosis, we provide you with a full estimate of the cost involved.  We will even help you with the insurance claims process.

How We Deal With Water Damage

Once water damage in Louisville has taken its toll, engage the path to a solution as soon as possible. This means hiring a professional cleanup and restoration service to drain all of the unwanted water out of the building. We have truck-mounted pumps and portable extractors to quickly dispatch water. Our Applied Structural Drying Technicians (ASD) can dry out your home with the additional aid of air movers and dehumidifiers, both desiccant and refrigerant. Our trained WRT-Water Damage Restoration Technicians, adhere to the cleaning standards of the IICRC. We ensure, by testing with moisture meters, infrared cameras, and hygrometers, that the affected areas are dry.

Contact Your Local Residential Water Damage Service

SERVPRO of Southeast Jefferson County is here to be your one-stop water damage cleanup and restoration authority. For all fire, mold, and water issue, we are fully equipped and qualified to address and solve them quickly. We are locally owned and operated and can be contacted at any time of the day or night. (502) 491-8666.

Why pipes freeze!

1/15/2018 (Permalink)

Water Damage Why pipes freeze! Damage to a home after a pipe burst

If your pipes are exposed to temperatures below 32 degrees Fahrenheit for an extended period of time, the water can freeze and cause extensive damage to your home. This can be avoided!

Frozen pipes can occur for two basic reasons:

  1. Installation of pipes in an unheated space without adequate protection
  2. Insufficient heat in the area of the freeze

What types of pipes are susceptible this situation? Domestic water piping, HVAC heating and cooling piping and sprinkler piping are all vulnerable if left in cold and unprotected conditions as stated above. Plastic and metal pipes can burst when they freeze, and depending on the size of the pipe, even a small crack in a burst pipe can spew hundreds or even thousands of gallons of water in a day.

Why does a pipe burst, anyway? Well, when water freezes, it expands. The ice expansion will exert pressure against the pipe wall but also pressurizes the water trapped between the ice and a closed valve or fixture. As the water continues to freeze and expand inside the pipe, it causes the trapped water to continue to increase in pressure, thus, just as a can of soda will burst in your freezer, so does your water pipe.

Some common locations where pipes will freeze are outdoor hose bibs, swimming pool supply lines, fire sprinkler lines and water supply pipes in unheated interior areas. These areas include basements, crawlspaces, attics, garages, bathroom sink cabinets and kitchen cabinets. Pipes along exterior walls that have little or no insulation, voids in the insulation or improperly installed building wrap are subject to freezing. You might want to check in on that sooner rather than later. Review the International Plumbing Code by clicking here.

With any questions or if your home has been water-damaged, call SERVPRO of Southeast Jefferson County on our 24/7 Emergency Service line, (502) 491-8666.

Tips for removing mold

1/15/2018 (Permalink)

Mold can easily grow on clothes and fabric if you have too much moisture in your home. Clothes made of cotton or other organic materials make great food sources for mold and mildew to live on.

It's best to consult a professional when dealing with mold.  However, if you feel comfortable trying these steps to remove mold from clothing see below.

Tips to keep in mind when removing mold from clothes:

  1. It's best to wash your clothes in hot water. Hot water kills mold more effectively than cold water and better removes mold spores and allergens too. Of course make sure you don't use water so hot that it can damage your clothing.
  2. When you're washing your clothes with a mold killing solution, it's best to wash them through at least two full cycles. Then after your clothes have been washed hang them on the line in the sun. The heat from the sun and the sun's ultraviolet light help to kill mold.

There are quite a few solutions you can wash moldy clothes in to get rid of the mold. Some good ones include:

  • Bleach
  • Borax
  • Vinegar
  • Baking soda
  • Mold killing detergent

For the full article and a step-by-step explanation of the cleaning process, click here.

Does your home or business have mold damage?

If You See Signs of Mold, 
Call Us Today – (502) 491-8666

Call SERVPRO of Southeast Jefferson County.

Residential Fire Damage

1/15/2018 (Permalink)

When you need a quick fix for Louisville residential fire damage you'll need to hire a locally owned and operated company. If your property has suffered severe damage due to fire and smoke, it’s important to use a team of experienced damage control professionals.

Our certified technicians can quickly diagnose the damage, assess the general situation, and get right to work on containing and correcting the problem. The sooner you contact them, the less chance you have of further damage. With any fire damage, time is of the essence.

Louisville Residential Fire Damage Cleanup Needs

The trouble your property faces isn't over when the actual fire is finally put out. In fact, it may just be beginning. After the fire is extinguished, there is still the damage from smoke, as well as damage to the structure itself, to deal with. There is also plenty of work to be done to get the property properly cleaned up, such as removing debris, neutralizing odors, and ventilating the area.

A Fast Response Means Less Problems

The primary goal of SERVPRO of East Louisville fire damage cleanup service is not only to limit the damage to your property but also to respond quickly enough to salvage as much as possible. A fast response is necessary to limit the damage and the overall cost of the job. After smoke and debris are cleared out, the restoration can begin, getting the property owner back to normal life in their family home.

Restoration Rather Than Replacement Is the Key

When it comes to fixing any fire damage in Louisville, KY, the key to a successful solution is restoration rather than replacement. While it would be easy for a cleanup team to simply recommend that the entire structure be torn down and replaced, the reality is that such a drastic measure may be completely unwarranted. It's usually far easier, more convenient, and more cost-effective to do a complete restoration job on your property rather than tearing it down.

What to Look for in a Fire Damage Service

Most people choose to go with a locally owned and operated business as they can respond to your emergency within a very short period and get immediately to work. A reputable restoration service will give you an overview of what to expect before you begin. They should clear away the debris, do a thorough cleansing of any fire damage to your structure, clean up your upholstery, and purify the air so that you won't fall victim to any noxious and poisonous odors.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (502) 491-8666

Restoring Commercial Properties Presents Unique Challenges

1/15/2018 (Permalink)

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Southwest Jefferson County

SERVPRO of Southeast Jefferson County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our crew of Project Managers and Office Administrators!

Our Certifications

  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • IICRC Certified Firm
  • WRT - Water Damage Restoration Technician
  • LCT - Leather Cleaning Technician
  • RRT - Carpet Repair & Reinstallation Technician
  • RCT - Rug Cleaning Technician
  • HST - Health and safety Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • SMT - Stone, Masonry and Ceramic Tile Cleaning Technician
  • FCT - Floor Care (Hard Surfaces) Technician
  • SRT - Fire & Smoke Damage Restoration Technician
  • ECTP - Employee Certification Training Program
  • RRRP - Lead-Based Paint Activities and Renovation
  • OCT - Odor Control Technician
  • UFT - Upholstery & Fabric Cleaning Technician
  • FCT - Floor Care (Hard Surfaces) Technician
  • SCT - Subrogation Claims Training
  • SSI - Substrate Subfloor Introduction

University Frozen Pipe Damage

1/12/2018 (Permalink)

With winter coming in with a vengeance many commercial buildings have been impacted.  The temperatures in Louisville have been hovering in the single digits, which has lead to many buildings experiencing water leaks due to frozen of pipes.

A large university in our area had a number of dorms and class rooms affected by water damage. This happens for a number of reasons, but the majority that we see are either unoccupied buildings or seldom used buildings like churches and dorms.  These vacant buildings become targets for frozen pipes because usually the heat is turned off or extremely low.  Although some of these disasters are unavoidable, many can be prevented by turning the heat up, or leaving the water in the pipes running by slightly opening faucets.

When the unavoidable happens, call the people at SERVPRO of Southeast Jefferson County and we can help make a very stressful and chaotic situation become more tolerable.

Our team of professionals can be there to help make it "Like it never even happened." with as little inconvenience as possible. We have the equipment and qualified technicians on hand to handle any size commercial loss and put you back in business as soon as possible.  

Hotel Fire times TWO

1/12/2018 (Permalink)

Human nature gives us a false sense of protection and let's us think we are prepared for anything until the unexpected happens. No one can predict when a catastrophe will happen, but we can be prepared when it does.

A local hotel in the area was hit with not one, but two electrical fires. These fires happened within days of each other. The first fire was completely mitigated and the rooms were turned back over to the hotel.  Two days after the first fire was completely cleaned up there was a second fire on the floor below in a similar electrical fire.

With multiple floors without electric and heat, the temperatures plummeted down to single digits for several days.  So you guessed it, pipes began to freeze and subsequently began to burst sending water down affecting 5 additional floors. Did they know this was going to happen? No! However, because they had an Emergency Ready Profile in place many more floors otherwise affected were spared. With this plan provided by SERVPRO of Southeast Jefferson County, and the employees of this hotel, knew where the water and electric shutoffs were, preventing further damage.

Please take the time with your local SERVPRO Business Development Representative in your area and ask for an Emergency Ready Profile.

Bernoulli’s Ice Cream

12/31/2017 (Permalink)

SERVPRO of Southeast Jefferson County is more than just a Fire and Water Restoration company. There are times when properties are in need of other services beyond fire and water restoration.

Recently, Bernoulli’s Ice Cream asked us to come in and do a deep cleaning of their facilities. They requested to have the facility cleaned from the floor to rafters to pass the health department inspection.  Bernoulli’s Ice Cream is a small batch production company that supplies ice cream to retail stores around the country.

Bernoulli’s business has done so well they have leased additional space next door to their existing location. When it came time to expand they called SERVPRO of Southeast Jefferson County to clean the expanded space.

The next time your kitchen or restaurant needs hood vent, grease traps, carpet or any other deep cleaning, keep SERVPRO in mind.

Emergency Ready Plan

12/31/2017 (Permalink)

Owning a commercial property is a big responsibility and can come with many issues.  One of the most important things to keep in mind is protecting your investment.  SERVPRO of Southeastt Jefferson County offers a free Emergency Ready Plan to help our commercial owners do just that.

The Emergency Ready Plan consists of the following:

  • A walk through of the property with your maintenance person and a SERVPRO Representative.  
  • SERVPRO will document the sensitive areas, label water and gas shuts offs with either an Orange or White tag so they easily seen.
  • SERVPRO will include documentation, step-by-step written directions, and pictures of each shut off valve. 
  • SERVPRO will include the contact names and telephone numbers for all of the utility companies and property personnel that would need to be notified in the event of an emergency on the property.  
  • SERVPRO will take this information and place it into a nice binder for you to keep.

SERVPRO offers this service free of charge with no obligation simply because we care about the businesses in our city.  SERVPRO wants every business in the city to have an Emergency Ready Plan so they are prepared in case of an event.  The Emergency Ready plan can help you reduce the damage done to your property.

If this sounds like a great benefit for your company – call SERVPRO of Southeast Jefferson County to schedule yours today.

Call Us Today – (502) 491-8666

Where to Test for Black Mold

11/28/2017 (Permalink)

Recently SERVPRO of Southeast Jefferson County was approached by a young lady who was renting an apartment for the first time. The excitement of moving into her own place quickly turned to concern when she realized a musty odor coming from her downstairs bathroom.  To compound the problem she began to have symptoms: coughing, sneezing, and watery eyes.  SERVPRO recommended having an Indoor Environmental Professional come out and do an indoor air quality test.  Here are some tips we recommend for people in the market to buy or lease a home or apartment.

Where to Test for Black Mold

Testing for mold is essential, and you should have a dwelling inspected for black mold before you buy it or sign a lease. If you suspect there may be black mold in your home, or you have never had your home tested, contact SERVPRO of Southeast Jefferson County for professional mold remediation services in Southwest Jefferson County. While many aspects of home-ownership can be handled in a D.I.Y. fashion, black mold is not something to be messed around with.

Carpet

Black mold loves to live on the carpet. Dust collects in carpet fibers and those same fibers trap the humidity and dampness that enables mold to grow. Carpets in below-ground levels are especially susceptible to mold as there is more humidity there.

Carpet mold is often not visible from the surface, except in severe cases, which makes testing for it necessary even if you don't see any evidence.

Air Conditioning and Heating Vents

Air conditioning and heating vents actually create ideal conditions for black mold to grow. Dual-purpose vents that both heat and cool your house raise that risk as they are in constant use.

When you have mold in your air vents, those spores are being circulated throughout your home. The sooner you can perform mold remediation procedures, the better. SERVPRO of Southeast Jefferson County has a 24-hour mold emergency service hotline to quickly begin the process of cleaning your air vents.

Drywall

Mold is unfortunately common in drywall, as it traps humidity. This is especially common as the seasons change from winter into spring. Because of the nature of it, mold in drywall is rarely visible except in severe cases. For this reason, it's imperative to have a potential home be tested for mold in the walls before you sign a lease or put down a deposit.

When Disaster Strikes, we are at our best!

11/28/2017 (Permalink)

Imagine coming into work early in the morning...as you approach the entrance to the front door, water and mud are seeping out.  It's a scenario that plays out throughout cities in  America daily, and in most cases businesses are left with a massive cleanup, and questions as to when business will resume as normal.

Recently this scenario was a reality for a Christian childcare center and SERVPRO of Southeast Jefferson County was there to help.  The facility manager had arrived at his normal time to open the childcare center for the day.  When he approached the entrance he could see water and mud pouring out from under the front door.  That's when he realized that almost the entire building had been affected.

A water line underneath the building running to one of the bathrooms had burst, pushing up mud and water from under the building.  A total of seven rooms were flooded.  SERVPRO of Southeast Jefferson County was task with extracting water from all the rooms, removing affected contents, pulling cove base, and removing all carpet and pad.

Once all of the wet content had been removed, the drying process began.  Over 40 air movers and 8 dehumidifiers were set up to ensure all moisture was eliminated.  Then we disinfected every room and cleaned all the contents to insure it was safe to open back up to the public.

Does your business or property have a plan of action in place for when the unexpected happens?  If not contact SERVPRO of Southeast Jefferson County and ask about our complimentary service known as an E.R.P (Emergency Ready Plan).

If You See Signs of Mold, Call Us Today

11/20/2017 (Permalink)

Mold growth is a very common problem in our area. Mold spores are virtually everywhere and can enter your home or business in a variety of ways, including an open door or window, or even a pet that has been outside. Mold can cause health effects and should be addressed if you have any feeling there could be a problem.

According to the CDC, mold will grow indoors when there is a lot of moisture present. For example, leaky roofs windows or pipes that have not been repaired, or an area that has flooded and has not properly cleaned and dried. Mold grows well on a variety of materials and surface, including carpet, insulation, wallpaper, upholstery and wood. Leaving mold untreated may cause damage to your home, and may lead to health problems.

If you see mold in your home or business, or suspect that an odor may be attributed to undetected mold, SERVPRO of Southeast Jefferson County can help. Our technicians are trained to effectively remove mold and sanitize your home or business for a safer, healthier environment.

If You See Signs of Mold, 
Call Us Today – (502) 491-8666

Prevent Frozen Pipe Water Damage

11/13/2017 (Permalink)

At SERVPRO of Southeast Jefferson County water loss is a big part of what we do, and we strive to make it “Like it never even happened.” A water loss can happen to a home or business at anytime or anywhere. In a home or business there are many different sources such as a hose from the washing machine, a pipe under the sink or under the house  or maybe the sump pump fails during a storm. According to the Insurance Institute for Business and Home Safety, plumbing supply system failures are the leading source of residential water loss. On average the cost after deductible was paid was estimated at $5,092.00 per incident .  

Winter months can be especially busy for SERVPRO of Southeast Jefferson County because of the extreme dip in temperature.  One tip for the winter months to prevent frozen pipe damage is to make sure all cracks, holes, and other openings on the exterior walls are sealed tightly with caulk or insulation to prevent cold air from penetrating the wall cavity.

Remember SERVPRO of Southeast Jefferson County is just a phone call away if needed. Have a safe and happy holiday season.

Call Us Today – (502) 491-8666

Church Fire Damage

11/13/2017 (Permalink)

Recently SERVPRO of Southeast Jefferson County was called to a local church with a small fire in the sanctuary. The fire damage was minimal, but the smoke damage was extensive. With the sheer size of the loss our entire staff was called in to help on the job. Our mobile command center, which is usually reserved for major catastrophes, was called in along with dozens of support staff. With the amount of smoke damage we were instructed by the insurance company to discard of everything non-salvageable because of the smoke damage. The remaining salvageable items were all scrubbed down to eliminate the possibility of severe respiratory ailments. SERVPRO of Southeast Jefferson County has the capability to handle any size loss from a small kitchen fire to a large church job.

At SERVPRO of Southeast Jefferson County we provide complimentary Emergency Ready Plans for businesses that will put a written plan in place to help minimize the damage. Call SERVPRO of Southeast Jefferson County at (502) 933-6005 for your businesses complimentary ERP.

Getting an Emergency Ready Plan is a must!

11/13/2017 (Permalink)

Owning a commercial property is a big responsibility and can come with many issues.  One of the most important things to keep in mind is protecting your investment.  SERVPRO of Southeast Jefferson County offers a free Emergency Ready Plan to help our commercial owners do just that.

The Emergency Ready Plan consists of the following:

  • A walk through of the property with your maintenance person and a SERVPRO Representative.  
  • SERVPRO will document the sensitive areas, label water and gas shuts offs with either an Orange or White tag so they easily seen.
  • SERVPRO will include documentation, step-by-step written directions, and pictures of each shut off valve. 
  • SERVPRO will include the contact names and telephone numbers for all of the utility companies and property personnel that would need to be notified in the event of an emergency on the property.  
  • SERVPRO will take this information and place it into a nice binder for you to keep.

SERVPRO offers this service free of charge with no obligation simply because we care about the businesses in our city.  SERVPRO wants every business in the city to have an Emergency Ready Plan so they are prepared in case of an event.  The Emergency Ready plan can help you reduce the damage done to your property.

If this sounds like a great benefit for your company – call SERVPRO of Southeast Jefferson County to schedule yours today.

Call Us Today – (502) 491-8666

Knowledge can save your belongings and money

11/13/2017 (Permalink)

One of the most damaging and devastating things you can ever experience as a homeowner is a flood.

There are many causes of household flooding that can include:

  • Heavy rains
  • Sewer back-up
  • Malfunctioning sump-pump
  • Pipe burst

No matter what the cause, you should know what you should do if your house floods. Taking care of the problem earlier will help you to reduce the amount of damage and can make the clean-up and repair easier.

The first several days after a disaster are critical to preventing unnecessary secondary damages like mold. SERVPRO suggests the following steps to help minimize additional damage to your home, business and possessions.

  • If the water has entered the structure through the flooding of a creek, stream or river, or if it has filtered through insulation during its intrusion, it is considered black water and could be hazardous to your health. Avoid contact with contaminated items as much as possible.
  • Take the greatest caution while entering your home, and wear sturdy shoes and protective clothing when dealing with flooded areas.
  • Do not attempt to operate any electrical equipment while standing in wet or damp locations.
  • Throw away all foods - even canned goods - that have encountered flood waters.
  • Remove and prop wet upholstery and pillow cushions for drying. Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Place fans at 45-degree angles to walls and move large furniture away from walls to create the best air circulation.
  • If your home has a crawlspace, be aware excess moisture in this area can often foster mold growth.

SERVPRO of Southeast Jefferson County also recommends having a three-day supply of water for each member of your family - including pets - along with non-perishable food, a battery-powered radio, extra batteries and a flashlight. Citizens should also keep in mind things like necessary medications and insurance documents.

Catastrophic Storm and Major Event Response

11/13/2017 (Permalink)

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO Franchise Professionals are prepared for the unpredictable.

SERVPRO of Southeast Jefferson County is always on standby in the event of disaster anywhere in the United States.  We are always ready, willing, and able to assist those in need when catastrophes happen. Thats one benefit homeowners and businesses receive when they utilize SERVPRO of Southeast Jefferson County when a catastrophe happens here locally.  We have the resources to call in our storm team to handle the volume of calls that massive storms produce.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include:

  • 2017 Harvey & Irma
  • 2017 Findlay Ohio Floods
  • 2016 Houston Floods
  • 2016 Matthew
  • 2016 Denham Springs Louisiana
  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods
  • 2008 Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita

Furniture Store Fire Damage

10/4/2017 (Permalink)

Fire Damage Furniture Store Fire Damage Picture taken after the contents and flooring were removed

One of the most devastating things a business can experience is a fire. In fact, over 70% of businesses involved in a major fire never reopen. When a fire affects a shopping center or strip mall the impact can be widespread. Obviously, the business where the fire originated will have an uphill battle to climb when it comes to structural recovery.  When the fire department leaves business owners are left with a smokey, soot filled space, with hundreds of thousands of gallons of water covering all the contents that are left behind. Not only is the space where the source of the fire impacted, but the stores around them can have secondary damage as well.  

Recently SERVPRO of Southeast Jefferson County was called to a furniture store that had experienced smoke and soot damage.  It was affected by another business in the same shopping center that had caught fire.  Our crews had the daunting task of removing all the furniture from the 26,000 sq. ft. showroom.  The furniture removal alone took days.  After the showroom was emptied our crews had a checklist of work to do in order to get the store back in operation.  

Here are some of the things we take into consideration during a smoke/fire mitigation and restoration job:

  • Always clean up soot and smoke damage after a fire as soon as possible. In the combustion process, soot and vapors get carried by the air to different surfaces in a property. It is at this time that they get deposited. This will happen until the process of combustion ends, which is when soot gets piled onto surfaces in layers. When the fire damage technicians come to your property, the residue from the soot becomes difficult to remove.
  • Removing odors: Technicians will remove any trash that causes the odor and can recontaminate areas that have been cleaned.
  • Cleaning: Surfaces and items will get cleaned at this time.
  • Deodorization: A deodorizing gas will combine with chemicals that cause the smoke smell.
  • Sealing surfaces: Surfaces will get sealed so that the odor gets trapped and the chances of recontamination remain small. 


When you have home or commercial fire damage it's important to know how the damage from a fire can affect your home,  business, and your possessions.  Learning about the cleanup process will help you understand why calling the experts at SERVPRO of Southeast Jefferson County is the logical choice.  For more information regarding fire damage please call (502) 491-8666 or visit this link

SERVPRO Storm vs Hurricane Irma

10/3/2017 (Permalink)

Business Development Representative, Tammy Cochran, went to Miami in the aftermath of Hurricane Irma to assist in the cleanup efforts. This was her first Storm Team experience with SERVPRO of Southeast Jefferson County. Below you will have a chance to learn first hand what our franchise does to assist with the cleanup process following a hurricane.

"When the owner ask me to go to Miami Beach following Hurricane Irma I was not prepared for the devastation and challenging work that I would encounter. We arrived at the home of a customer that had called us in the middle of the hurricane, this man was so overwhelmed with exhaustion and emotion that he burst into tears the minute we walked through the door. He and his wife had worked hard during the hurricane to keep the water damage to a minimum, but in the end, they were able to save their important possessions but the carpet and rugs were lost due to water damage. Our team of certified technicians from SERVPRO were able to have his condo clear of debris, treated for mold and mildew, dry and ready for contractors to come in to replace the carpet within 72 hours.  

I was so proud to be a part of our team. Just to see these guys step into action and help this family start to put their life back in order was an amazing experience. SERVPRO was able to help 51 families during our two weeks in Miami Beach.

I used to think that I wanted to live by the beach but Hurricane Irma has shown me the damage the beautiful ocean can cause to property. I now know the beach is a wonderful place to visit, but not a place for me to live.

One thing you can be sure of, the next time a Storm Team is called up – this girl will be ready to push her sleeves and get to work helping our customer recover."

--Tammy Cochran, Business Development 

Dangers of Hidden Mold

10/2/2017 (Permalink)

Mold Remediation Dangers of Hidden Mold Black mold found under subfloor after flood.

The recent hurricanes in Florida has brought mold to our attention.  Mold can begin to form in your house if there is a leaky pipe, window condensation or recent flooding. These conditions along with a humidity level between 30% - 50% makes for the prefect atmosphere for mold to grow.

Some people have mold and they aren’t even aware.  Such as this picture of a job we did after hurricane Irma in an apartment building.  This person had a previous water damage that they didn’t know about and when Hurricane Irma hit and the water came into their home SERVPRO of Southeast Jefferson County was there to help them repair the damage.  As we were pulling up the hardwood floor, we found Black Mold under the subfloor.    

The odor was so bad that other apartment owners were coming into the hallway to ask us what the smell was.  SERVPRO was able to remove the effected floor, dry and treat the floor to prevent mold from continuing to grow, as well as remove the terrible odor.  This is something that we all need to keep in mind because you never know what is growing in your home.

During the month of October, SERVPRO is speaking to our customers about preparing for the winter season.  We are bringing Duct Cleaning to their attention because mold can, and does, grow in your air ducts.  As winter approaches and you turn on your furnace, this makes a breeding ground for mold which can cause numerous health issues.

If you want to ensure a healthy home this winter season, reach out to SERVPRO of Southeast Jefferson County at (502) 491-8666 about scheduling a Duct Cleaning for your home.

Airport Hanger Foam Suppression System Malfunction

9/25/2017 (Permalink)

Commercial Airport Hanger Foam Suppression System Malfunction Airport Hanger Foam Suppression System Malfunction

Today's commercial and military aircraft are extremely expensive pieces of equipment. The hangars where these aircraft are stored and maintained are unique in there own right. On a given day these hangars are storing aircraft with a significant amount of flammable liquids on board.  Aircrafts need regular maintenance and the activities performed during inspections provide several opportunities for a fire to start.  Every airport hangar is outfitted with a complex fire suppression system that can fill a hangar with 15-20 feet of foam in a matter of minutes in the event of a fire.  The foam will suppress any fire and keep it from spreading and causing additional damage to the aircraft and hanger.

When these foam suppression systems work properly they can save an airline or the military millions of dollars in damage.  However there are occasions when these complex systems malfunction. When a malfunction happens, airlines find themselves buried (literally) in a huge mess of foam. 

Recently, SERVPRO of Southeast Jefferson County received a call from an airline at Standiford Field who found themselves in this exact situation.  Earlier that morning as crews where performing routine maintenance checks on planes the alarms sounded.  The crew was baffled when they heard the alarm sound, but they were even more shocked when the foam suppression systems starting dumping foam from all directions.  Within minutes the whole hangar was filled with 15-20 feet of foam, halting all work, and causing a massive mess and headache for management.

SERVPRO crews worked day and night cleaning up the hangar, and the other offices affected by the foam. The majority of the foam dissipated and left the hangar with about 6 inches of oily water.  In these situations where you have water that has been contaminated with chemicals the protocol is to work with an environmental company to make sure that the water is pumped out and disposed of properly to protect the environment.

Whether it's a residential or commercial job SERVPRO is always faster to any disaster.  Our quick response and expertise is what separates us from the rest, and helps families and business get back normalcy.

Call SERVPRO of Southeast Jefferson County – (502) 491-8666 when the unexpected happens to you or your business.

Be Prepared for Disaster

9/14/2017 (Permalink)

Storm Damage Be Prepared for Disaster (Photo: AP Images)

As our country has been faced with the recent flooding in Texas with Hurricane Harvey and now in Florida with Hurricane Irma SERVPRO of Southeast Jefferson County feels that we should prepare for the effects we are sure to feel locally in our state. Here is a list of things you should be prepared for ahead of time.

  1. First of all, you should recognize the flood risk in your area by identifying the flood prone areas around you.
  2. You should know your communities warning signals, evacuation routes and emergency shelter locations.
  3. During storms that cause flooding stay tuned to the local weather stations.
  4. You should have emergency supplies ready ahead of time.
  5. Before evacuation, you should be sure to turn off the electric, gas, and water.
  6. If you decide to stay in your homes be sure to unplug appliances and electronics so that if the water reaches the outlets you can avoid electrical shock and fire.
  7. One of the most important things you need to remember, is NEVER to walk or drive through high water. People forget how easy it is for moving water to sweep people and cars away.

Safety is the first priority. After the storm, remember that SERVPRO is here to help you get your life back in order.

Storm Team Can Help

9/14/2017 (Permalink)

As we all know, almost everyone has been touched by a weather event in the U.S. over the past few years. Sometimes we know a storm is coming and we prepare the best we can and it still isn’t enough. Neighborhoods, cities, towns and even states are displaced by storms. All resources are stretched to the breaking point including shelter, food, and water. These are just the basic of necessities that are hard to take care immediately following a devastated storm. We at SERVPRO have teams all over the country who are called Storm Teams. These Storm Teams have the equipment, manpower and knowledge to hit the ground running to help clean up and restore after a disaster. Our corporate office does a great job of dispatching our Storm Teams to right place so that we can help communities get back on their feet. SERVPRO works with the people, insurance companies and authorities to get the area back to normal as quickly as possible. When you see the next storm headed to a city rest assured SERVPRO is ready to respond where we are needed.

Hurricane Storm Cleanup and Restoration

9/14/2017 (Permalink)

The recent disasters of hurricane Harvey and Irma have left Texas and Florida with flooding of epic proportions. The outpouring of help given by average citizens is an inspiration to us all. However, what happens after the floods recede and people go back to their flood ravaged homes? This is where the professionals at SERVPRO of Southeast Jefferson County come in to help cleanup and restore the damaged property and belongings. Our local franchise has sent Storm Team Crews to both Texas and Florida to help with the cleanup efforts. These crews focus on residential and commercial properties to help owners get back to their normal lives as quickly as possible. With the large network of SERVPRO franchises across the United States you can be sure that when a flood strikes we will have a team there to take on the most difficult of challenges. When flood waters take over your life trust the professionals at SERVPRO of Southeast Jefferson County to put your property back "Like it never even happened."

Mold is part of our everyday life...it is everywhere

8/31/2017 (Permalink)

Mold is part of our everyday life...it is everywhere, even in the air we breathe.  When mold gets into your home or workplace, then it can become an issue. That's when you need to call the mold specialists at SERVPRO of Southeast Jefferson County.

Early detection of mold can be the difference between a small problem or a much bigger one that will require help from the professionals at SERVPRO.  When left unchecked it can make air quality really bad in the home or workplace.

Recently SERVPRO of Southeast Jefferson County had a client named Brenda who called us  concerned about an odor coming from her cellar.  She had just purchased the home and noticed a musty odor coming from the over 100 year old cellar.  Upon inspection she had growth in an area on what appeared to be rodent bait that was placed there by the previous owner. We explained that some rubber gloves, a mask, and a plastic bag was all that was needed to remove the issue.  She was extremely relieved and was very proactive and jumped on the cleanup immediately.

Brenda was very appreciative that SERVPRO drove out to her house to give her our professional opinion.  This allowed her the chance to do the cleanup on her own instead of being charged for something that was unnecessary

About a week later we received a thank you card from Brenda, along with some homemade cookies.  Looks like we made another friend, and more importantly a client for life.

 

Fire Safety in the Fall Season

8/31/2017 (Permalink)

As we enter this fall season families will be spending more time indoors. It is also the time to think about Fire Safety.  The most common causes of house fires are:

  • Failure to maintain appliances
  • Careless smoking
  • Children playing with fire
  • Unattended or careless cooking
  • Candles
  • Holiday decorations
  • Electrical circuit overload
  • Outdoor burning that spreads to the home

Any of the above can cause significant property loss, injuries, or death.  Our lives are busy with work, school, family activities and the holidays are just around the corner.  There are a few things we can do to help prevent fires from starting such as:

  • Cleaning the stove after each use to prevent grease build up.
  • Making sure we have working smoke detectors in the home. 
  • Being sure that all electronics are not left charging overnight or while we area way from the home. 
  • Checking all holiday decorations to ensure the cords are in decent shape.

Other things that can do throughout the year are:

  • Make sure to clean dryer vents.  Lint buildup can cause a fire. 
  • Replace furnace filters and remove dust from the unit
  • Replace the batteries in all smoke detectors. 

Fire Fighters suggest that you do all of these things at Daylight Savings time because it's easy to remember.  One of the most important things that a family should do is have an "Escape Plan" in place and practice it monthly so that everyone knows what to do and where to meet in case of a fire.

SERVPRO of Southeast Jefferson County wants to be sure that you keep your family safe during this fire season and every season of the year.  If you should have a fire in your home know that SERVPRO is there for you.  Our motto is, "Like it never even happened", so let us help you put your life back in order wen the unexpected happens.

Severe Weather Threatens – How to Stay Safe - update

8/8/2017 (Permalink)

Severe thunderstorms and flash flooding are possible from the Plains states to the Mid-Atlantic region and the American Red Cross has steps people should follow to stay safe during this severe weather.

 

HOW TO STAY SAFE

 

DOWNLOAD EMERGENCY APP People should download the free Red Cross Emergency App to receive emergency alerts and information about what to do in case of thunderstorms, flooding and other disasters, as well as locations of shelters. The App also includes emergency first aid information and a Family Safe feature which allows people to instantly see if loved ones are okay. The free Emergency App is available in app stores by searching for the American Red Cross or going to redcross.org/apps.

 

THUNDERSTORMS

  • If you can hear thunder, you are close enough to the storm to be struck by lightning. Go to safe shelter immediately.
  • As the storm approaches, take shelter in a building.
  • If you are driving, pull off the roadway and park. Stay in the car with the windows closed and turn on the emergency flashers. Avoid touching metal or other surfaces at conduct electricity in and outside of the vehicle.
  • If you are inside a home, unplug appliances and avoid using the telephone or any electrical appliances. Avoid taking a bath or shower, or running water for any other purpose.
  • If you are caught outside and cannot reach a safe building, avoid high ground, water, or tall, isolated trees and metal objects such as fences or bleachers. Picnic shelters, dugouts and sheds are not safe.

 

FLOODING

  • Be prepared to evacuate at a moment’s notice. When a flood or flash flood warning is issued for your area, head for higher ground and stay there.
  • Stay away from floodwaters.
  • Turn around, don’t drown. If you come upon a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
  • Keep children out of the water.
  • Be especially cautious at night when it is harder to recognize flood danger.

About the American Red Cross:

The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies about 40 percent of the nation's blood; teaches skills that save lives; provides international humanitarian aid; and supports military members and their families. The Red Cross is a not-for-profit organization that depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit redcross.org or cruzrojaamericana.org, or visit us on Twitter at @RedCross.

Don’t Let Water & Storm Damage Sink Your Finances: The IICRC Nonprofit Sets the Standards for Cleaning, Inspection, and Restoration Services

8/8/2017 (Permalink)

In a Nutshell: Water damage can strike unexpectedly, causing costly damage to homes and businesses. Many people don’t face water damage in time, nor do they use proper equipment to get rid of the water or the subsequent mold that develops. The best course of action to ensure your family avoids health problems following water damage to your home is turning to an IICRC-certified professional. The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) sets global standards and provides 27 certifications for people in the cleaning and restoration business. With a presence in more than 25 countries, the IICRC also provides consumers with educational resources on restoration — so they can repair water-related damage themselves — without breaking the bank, but also doing it the safest way possible. <alink">inShare35

Water damage from flooding and storms can wreak havoc on a family’s home and finances. The average cost of water removal alone is $2,700. Cleanup and restoration add thousands more to the bill, and a foot of flood damage repair can cost nearly $20,000. While the average water damage insurance claim is $7,500, uninsured people are looking at more staggering out-of-pocket costs.

So, people try to cut corners. One of the first mistakes they make is not facing the scope of the problem. When they procrastinate, the water damage can actually worsen, penetrating building materials, and ultimately also driving up the cost of restoration. When people do seek help, they don’t look for certified experts.

Instead, people should reach out to and rely on certified experts right away. The IICRC is an organization dedicated to setting industry standards — and training experts — in inspection, cleaning, and restoration of damaged properties. Its Clean Trust logo has become a symbol of confidence between certified technicians and customers.

_________________________

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

Call Us Today – (502) 491-8666

Throwback to 2009

8/8/2017 (Permalink)

We at SERVPRO of Southeast Jefferson County remember the August of 2009 flood very well.  We received hundreds and hundreds of calls in a matter of hours.  The entire city seemed to be under water.  Our team of professionals were able to assist in the cleanup and restoration of the Downtown Louisville Public Library, and many of the buildings on the campus of the University of Louisville.

National Weather Service - August 4, 2009

Record-breaking heavy rains fell in Jefferson County, Kentucky, as well as Floyd and Clark Counties in Indiana as strong thunderstorms regenerated over the area.  Rainfall amounts up to 6 inches fell between 7am and 10am EDT, especially in central Louisville.  Five inches of rain fell in 90 minutes from 7:45am to 9:15am, and rainfall rates up to an astounding 8.80 inches per hour were reported.

http://www.weather.gov/lmk/august_4_2009_flash_flood

There were no fatalities or injuries.  A woman and two children were trapped and then rescued in New Albany.  Ten kittens and a dog at the metro animal services shelter in Louisville drowned when the building flooded.

In Louisville, nearly 200 people were rescued by emergency workers from the tops of cars and houses.  About 50 people were rescued by boat from a University of Louisville administrative office building.  Two children were pulled from a swollen creek when neighbors saw them get swept away as they walked too close to the stream.  Water was reported up to several feet deep in parts of Louisville.  Cars were submerged in a downtown parking lot.  Major flooding affected Churchill Downs and surrounding neighborhoods.  Interstates 65 and 264 were closed.  Floodwaters poured into homes and engulfed Louisville's main public library downtown, several area hospitals, horse barns at Churchill Downs, and the University of Louisville campus.  Thousands of books were destroyed at the Louisville downtown library, with a million dollars in damage.

Other water rescues were also reported in New Albany as well as in Sellersburg.  Massive flooding occurred in New Albany, where cars were set alfoat.  Up to three feet of water was on the streets of Jeffersonville, stalling vehicles.  Water entered homes and businesses in Lanesville.

Officially at Standiford International Airport (SDF), 4.53 inches of rain fell, which broke the old record for highest rainfall in a single day in August (set back in 1879).  Three inches of that rain fell in just one hour.

Dozens of flood warnings and statements were issued by the Louisville office of the National Weather Service.  The average time between the issuance of a flood warning and the beginning of flooding was 63 minutes.  The weather office received e-mails from the public thanking the meteorologists for issuing the flood products in a timely manner to give people ample warning of the unfolding disaster.

National Safety Council article - Slow Down: Back to School Means Sharing the Road

8/8/2017 (Permalink)

School days bring congestion: Yellow school buses are picking up their charges, kids on bikes are hurrying to get to school before the bell rings, harried parents are trying to drop their kids off before work.

It's never more important for drivers to slow down and pay attention than when kids are present – especially before and after school.

If You're Dropping Off

Schools often have very specific drop-off procedures for the school year. Make sure you know them for the safety of all kids. More children are hit by cars near schools than at any other location, according to the National Safe Routes to School program. The following apply to all school zones:

  • Don't double park; it blocks visibility for other children and vehicles
  • Don't load or unload children across the street from the school
  • Carpool to reduce the number of vehicles at the school

Sharing the Road with Young Pedestrians

According to research by the National Safety Council, most of the children who lose their lives in bus-related incidents are 4 to 7 years old, and they're walking. They are hit by the bus, or by a motorist illegally passing a stopped bus. A few precautions go a long way toward keeping children safe:

  • Don't block the crosswalk when stopped at a red light or waiting to make a turn, forcing pedestrians to go around you; this could put them in the path of moving traffic
  • In a school zone when flashers are blinking, stop and yield to pedestrians crossing the crosswalk or intersection
  • Always stop for a school patrol officer or crossing guard holding up a stop sign
  • Take extra care to look out for children in school zones, near playgrounds and parks, and in all residential areas
  • Don't honk or rev your engine to scare a pedestrian, even if you have the right of way
  • Never pass a vehicle stopped for pedestrians
  • Always use extreme caution to avoid striking pedestrians wherever they may be, no matter who has the right of way

Sharing the Road with School Buses

If you're driving behind a bus, allow a greater following distance than if you were driving behind a car. It will give you more time to stop once the yellow lights start flashing. It is illegal in all 50 states to pass a school bus that is stopped to load or unload children.

  • Never pass a bus from behind – or from either direction if you're on an undivided road – if it is stopped to load or unload children
  • If the yellow or red lights are flashing and the stop arm is extended, traffic must stop
  • The area 10 feet around a school bus is the most dangerous for children; stop far enough back to allow them space to safely enter and exit the bus
  • Be alert; children often are unpredictable, and they tend to ignore hazards and take risks

Sharing the Road with Bicyclists

On most roads, bicyclists have the same rights and responsibilities as vehicles, but bikes can be hard to see. Children riding bikes create special problems for drivers because usually they are not able to properly determine traffic conditions. The most common cause of collision is a driver turning left in front of a bicyclist.

  • When passing a bicyclist, proceed in the same direction slowly, and leave 3 feet between your car and the cyclist
  • When turning left and a bicyclist is approaching in the opposite direction, wait for the rider to pass
  • If you're turning right and a bicyclists is approaching from behind on the right, let the rider go through the intersection first, and always use your turn signals
  • Watch for bike riders turning in front of you without looking or signaling; children especially have a tendency to do this
  • Be extra vigilant in school zones and residential neighborhoods
  • Watch for bikes coming from driveways or behind parked cars
  • Check side mirrors before opening your door

By exercising a little extra care and caution, drivers and pedestrians can co-exist safely in school zones.

National Safety Council article

http://www.nsc.org/learn/safety-knowledge/Pages/back-to-school-safety-tips-for-drivers.aspx

NOAA METEOROLOGIST BOB CASE, THE MAN WHO NAMED THE PERFECT STORM

8/7/2017 (Permalink)

General NOAA METEOROLOGIST BOB CASE, THE MAN WHO NAMED THE PERFECT STORM Radar picture of the storm.

June 16, 2000 — The conditions were "perfect" for a monstrous storm, a meteorological time bomb that would explode in the northern Atlantic Ocean creating waves ten stories high and imperiling the New England fleet. This was the assessment of Bob Case, a NOAA National Weather Service meteorologist at the Boston, Mass. forecast office, who, with his weather service colleagues in late October 1991, began warning the public of a storm that would take on epic proportions.

"It was an unprecedented set of circumstances," the now-retired weatherman said. "A strong disturbance associated with a cold front moved along the U.S.-Canadian border on October 27 and passed through New England pretty much without incident. At the same time, a huge high pressure system was forecast to build over southeast Canada. When a low pressure system along the front moved into the Maritimes southeast of Nova Scotia, it began to intensify due to the cold dry air introduced from the north," according to Case.

"These circumstances alone, could have created a strong storm," Case said. "But then, like throwing gasoline on a fire, a dying hurricane Grace delivered immeasurable tropical energy to create the perfect storm."

With all of the contributing factors coming together at just the right time, in less than 24 hours, the storm exploded to epic proportions and then headed toward the coast," the meteorologist said, adding that if any of the components were out of sync, the epic storm would not have happened."

While NOAA's National Weather Service was warning of a storm of huge proportions, New England was enjoying unusually nice weather for late October—a beautiful late autumn day with plenty of sunshine and a northeast breeze, Case explained. "There was a certain amount of skepticism to our warnings of what turned out to be one of the North Atlantic's most powerful storms."

One of Case's colleagues at the Boston office was Walt Drag, a forecaster who shared his passion for meteorology. "Walt had a good handle on it early and the office put out warnings of a big storm," Case said. "This is an area well known for breeding tremendous storms and we could see it coming together on the satellite images and computer model information from the national center in Washington."

"You knew something bad was going to happen," said Ross Dickman another NWS meteorologist who worked the storm. "I remember seeing waves crashing over the seawall at Winthrop (Mass.) sending spray a hundred feet into the air. It was incredible."

An interesting aspect of the huge system was its retrograde motion not away from the New England Coast, but toward it. "It was difficult for us to convey the magnitude of the event to the public," Case said. "Not too many people could fathom–or believe–100-foot waves and hurricane force winds, 70-80 miles-per-hour plus, in a storm that was heading from east to west. "You were looking at a set of meteorological circumstances that come together maybe every 50-100 years."

Summer Grilling Safety Tips

7/17/2017 (Permalink)

Grill Safety to consider when breaking out your inner backyard culinary skills.

July is a peak month for summer grilling fires.  The Memorial Day weekend is approaching quickly, it’s time to dust off the grills and let the inner backyard culinary skills to work.  As exciting as it is to break out the grill for the official start of the summer season right, we have to always consider the safety that needs to be taken when preparing to light up the grill.

NFPA (National Fire Protection Agency) says that the U.S. fire department responded to an average of 8,900 home fire that involved the use of grills, hibachis, or barbecues per year.  These 8,900 fires caused annual averages of 10 civilian deaths, 160 injuries, and $118 million in direct property damage. Almost all the losses resulted from structure fires. The leading causes of grill fires were a failure to properly cleaning of the grill, placement of the grill because it was placed to close to a structure, and leaving the grill unattended. Five out of six (83%) of grills involved in home fires were fueled by gas while 13% used other sources of fuel.

Precautions to take while grilling

Propane:

  • Stay alert when grilling. Avoid grilling when you are tired or have consumed too much alcohol.
  • Do Not leave your grill unattended.
  • Keep the grill in a place that is free from flammable items and away from porch rails, and low lying branches.
  • Keep children and pets as far away from the grill as possible
  • Check the gas tank hose for leaks before using it for the first time each year.

NOTE: A light soap and water solution applied to the hose is a great way to check for leaks. You can often smell a propane leak, but propane will also release bubbles when the soap and water solution is applied. If you detect a leak, turn the gas tank and grill off. If the leak stops, get the grill serviced by a professional before using it again. If the leak does not stop, call the fire department.

  • Always make sure your gas grill lid is open before igniting.
  • If you smell gas while cooking, immediately move away from the grill and call the fire department. Do not move the grill.
  • If the flames go out for any reason, turn the grill and gas off and wait at least 15 minutes before re-lighting it.
  • Keep your grill clean by regularly removing grease or fat buildup from the grates and trays below.

Charcoal grill safety tips to consider:

  • If you use a starter fluid, use only charcoal starter fluid. Never add charcoal fluid or any other flammable liquid to the flames.
  • Keep charcoal fluid out of the reach of children and away from heat sources.
  • Electric charcoal starters do not use fire. Be sure to use an extension cord for outdoor use.
  • When you are finished grilling, let the coals completely cool before disposing in a metal container with a lid.

Have Smoke or Fire Damage? Call (502) 491-8666

Why Mold isn't a DIY project

7/17/2017 (Permalink)

Why Mold Removal May Not Be an Ideal DIY Project

There are over 1,000 types mold found in North America (Louisville, Kentucky). Did you know mold will eat just about anything? This includes metals, concrete, fabric and wood.

People (living in Louisville)  spend about 90% of our time indoors. This makes mold and it’s destructive nature a major concern for many of us. Search DIY mold removal on the internet and you will find tons of articles suggesting different ways to rid your home of mold yourself. One of the most common suggestions is spraying the mold with bleach or some other concoction aimed and killing it. Mold cleanup is not that simple.

The EPA ( United States Environmental Protection Agency) has come up with a rigid set of guidelines for mold removal. The Mold Remediation in Schools and Commercial Buildings document recommends that you should only attempt to remove mold yourself if the area impacted is less than roughly a 3ft. by 3 ft. patch. Even in this instance you should first wear protective gear and fix any leaky pipes or issues that caused the mold damage. IICRC ( Institute of Inspection Cleaning and Restoration Certification) does not recommend spraying but promotes removal of mold and proper air filtration.Major steps in a proper mold remediation process includes  analysis of the impacted area, thorough drying, fixing any causes of water and wetness as well as wearing  proper protective gear during the process.

Before you take the health and monetary risk of improper mold remediation review the EPA guidelines and contact your local Louisville, Kentucky mold remediation and abatement professionals to have an analysis of the area. This will give you a better idea if your mold problem is a do it yourself project or not.

Source: http://www.gotmold.ca/2013/03/20-interesting-facts-about-mold/

As a trusted leader in the restoration industry, SERVPRO of Southeast Jefferson County has highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. "Like it never happened" Contact us for more information.

Have Questions? Call Us Today – (502) 491-8666

Equipment Cleaning

1/30/2017 (Permalink)

We Use Advanced Drying Equipment and Techniques

Properly restoring your home after a water damage event requires specialized equipment and products. This advanced equipment help us to remove the water, even hidden moisture, quickly and efficiently. We then dry the structure with powerful dehumidifiers. Finally, our technicians will clean the affected area with professional grade cleaning and sanitizing agents for your comfort and safety.  

We at SERVPRO of Southeast Jefferson County take pride in keeping ALL of our equipment clean and in proper working order so it is available any time a disaster may strike your home or business.  If you'd like to schedule a tour of our facility please call our office and ask for our Marketing Manager, David Sheehan.

Have Questions? Call Us Today – (502) 491-8666

Understanding Types of Water Damages

1/17/2017 (Permalink)

Did You Know…Water damages are categorized into three different types based on the SOURCE where the water loss came from?

Common sources of water losses are broken water pipes, defective appliances, natural disasters, and structural failures.

These losses can happen to ANY home or business owner and understanding the different types can help you as a homeowner or business owner.

  • Clean Water = Category One

Clean Water is treated water that does not contain any waste, and has not been used. Examples of clean water damages are broken pipes, overflowing sinks, and defective appliances. This type of damage presents few health risks to humans during removal.

  • Gray Water = Category Two

Gray Water is water that has been used and carries waste products, but does not contain human waste. Examples of Gray water damages are overflowing washing machines, toilet overflow with no solid matter. Generally this type of damage does present the hazard of spreading diseases but could cause sickness if exposed through touching or drinking.

  • Black Water = Category Three

Black Water is unsanitary water. Examples of Black Water are sewage backups, flood water. This type of damage can contain disease-causing organisms as well as possible chemical contaminates.

*The names of water types-clean, gray or black are not based on actual water color, but what it contains*

*Clean water becomes Gray water, and Gray water becomes Black water, the longer water sits*

TIMELY mitigation is KEY in preventing secondary damage to contents and structure. Secondary damage can be mold growth, warped flooring, carpet delimitation, musty odors, etc. WHAT DOES THIS MEAN? The faster water is removed the less damage that will occur. This will ultimately save the property owner and insurance company money and prevent costly repairs to the property.

SERVPRO of East Louisville's goal is to RESTORE rather than replace a damaged structure or contents in order to save time and money for our customers.

Do You Have Water or Flood Damage?
Call Us Today – (502) 897-3608

Prevent Frozen Pipes and Water Damage

1/6/2017 (Permalink)

Water expands when frozen, this results in tremendous pressure being put on your plumbing which can result in a pipe bursting and lead to a flood and water damage. Below are a few simple tips you can follow to prevent this from happening to you.

Prevent Frozen Pipes

 

  • Remove, drain and store outdoor hoses, and close all valves leading to outside water sources.
  • Search for water supply lines in unheated areas, ensure that they are closed.
  • If you cannot close pipes in unheated locations, consider switching to insulated pipes or placing a sleeve over them.
  • Open Kitchen and Bathroom cabinet doors to allow warm air to circulate to the plumbing.
  • In extremely cold situations let the water drip (run very slowly), running water will help prevent your pipes from Freezing. 

 

Thaw Frozen Pipes

 

  • Do not turn the water on full force right away, let a trickle come out for a short period of time.
  • Keep the faucet open when treating frozen pipes.
  • Apply heat to the frozen sections using a heating pad, hair drier or any other safe heat source.
  • Check all pipes to ensure all are clear and not frozen.

 

In the event of a pipe burst or any water damage the most important thing to do is shut off the water immediately and then contact SERVPRO of Southeast Jefferson County to remove the water and affected contents.

How to Save Countless Dollars

Often in the event of water damage individuals tend to wait too long to respond, or simply call the wrong people to respond.  When you call SERVPRO of Southeast Jefferson County to respond we act swiftly to contain and remedy the situation. This not only prevents future damage but also saves you money. 

The Process

  1. A SERVPRO of Southeast Jefferson County Project Manager will be dispatched to your location to turn off the water source if possible and evaluate the situation.
  2. One of our local response teams will be dispatched to the water damage.
  3. The water will be contained and completely removed.
  4. The affected contents will be contained, removed and restored if possible.
  5. We will then bring in our advanced air moving and dehumidification equipment. Our experts will set up the air movers and dehumidification equipment for an efficient and complete drying.
  6. We will continuously return to the site to ensure that the affected area is properly drying, and to ensure that all the moisture has been removed.
  7. A Post-Job evaluation will be made to confirm all the moisture and affected contents have been removed and the situation has been remedied. 

Wood Floor Dying After A Water Damage In Southeast Jefferson County

9/8/2016 (Permalink)

Water Damage Wood Floor Dying After A Water Damage In Southeast Jefferson County Hardwood Floor Water Damage Before Drying

Southeast Jefferson County Wood Floor Drying

SERVPRO of Southeast Jefferson County specializes in drying water damaged buildings for over six years now.  In our experience in Louisville water damaged wood flooring is an "it depends" type of evaluation.  Laminate, composite and engineered floors are great but they do not tolerate any significant level of moisture or water damage to their wood. On the other hand solid wood flooring can be restored if handled by the proper specialists.

RESTORING A WOOD FLOOR

  1. Determine of the floor is salvageable.  Solid wood floors that have cupped but are not completely buckled stand the best chance for restoration.
  2. Remove the bulk moisture.  Most of the moisture absorbed by a wood floor is not from the top surface but from the bottom.   Wood will continue to slowly absorb water if there’s a source for it to draw from.  Not removing the bulk water can cause the floor to continue cupping, even after the drying system is in place.
  3. Installing vacuum panels.  Professional water damage vacuum panels are the only way to dry a wood floor. Since the vacuum panels pull air through the flutes of the flooring, it’s more important to cover the highest number of planks as possible.
  4. The faster you can dry the floor, the better off you’ll be.  Time is working against you. Mold is capable of growing on most materials with a relative moisture level of 16% or higher.  A water damaged wood floor can remain above 18% MC for over a month.  The moisture, temperature and dust layer beneath a wet wood floor provides an environment for mold growth.  Leaving wet floors naturally air dry is not worth the potential risk.
  5.  Basic drying principals must be respected with trying to save a cupped wood floor. The air temperature must be high enough to allow evaporation.  This is when you bring in desiccant dehumidification. The finish on a wood floor allows very little moisture to move through it.  You can’t dry a wood floor by simply placing airflow on its surface.  Specialty drying systems are needed to achieve sufficient airflow through the floor to produce superior drying results.  

Do You Have Water or Flood Damage?
Call Us Today – (502) 491-8666

Louisvile Mold damage - What to Do If You See or Smell Mold Damage in Your Louisville Home?

8/25/2016 (Permalink)

Mold Remediation Louisvile Mold damage - What to Do If You See or Smell Mold Damage in Your Louisville Home? Mold Remediation

What to Do If Your Louisville Home Has Mold Damage?

For the vast majority of homeowners in Southeast Jefferson County, mold damage does appear, at some point, in or around their property. And, a little spot of mold around the bathtub or the shower screen is nothing to be too concerned about. If it can be easily wiped away and does not produce a nasty smell, it is likely to be a good problem.

However, if you have spotted creeping patches of mold, which has an unpleasant odor, and makes the room feel clammy and uncomfortable, it is time to call in the experts. It could indicate a serious problem with mold damage. If this is the case, it needs to be handled by a professional team who can make sure that the unhealthy material is completely removed.

Understanding Containment

The first thing that will happen, after you have consulted a professional Louisville, mold damage restoration service, is a discussion about containment. This may mean a number of different things, depending on how extensive the mold is and what type of spores you have in your home. If the problem is severe, containment may have to involve you temporarily moving out of the property.

However, this is quite a rare situation. Most homeowners take action early enough for it to be avoided. Partial containment helps restoration experts limit the mold damage in Louisville properties. They seal off the problem area so that movement cannot dislodge and carry mold spores to other parts of the home. It is where heavy duty equipment will be set up to dry, repair, and treat the affected space.

Getting to Grips with Remediation

The primary goal of mold remediation is to restore the property to its pre-mold damage condition. In some cases, this will not be possible. If the damage is very extensive, there may be some parts of the building which cannot be saved. This is extremely rare, however, and a skilled mold restoration team is almost always able to bring a home back to full health.

The thing to remember is that the quicker you address the issue, the better the chance of a full recovery for your property. If you ignore what appears to be chronic mold, you risk the chance of it moving into walls and floors. This is much harder (and much more expensive) to repair, so invest your money in affordable prevention, rather than a costly cure.

If You See Signs of Mold, 
Call Us Today – (502) 491-8666

Why Choose SERVPRO of SE Jefferson County?

3 Quick Tips To Help Prevent Lightning Fire Damage: SERVPRO of Southeast Jefferson County

8/11/2016 (Permalink)

Fire Damage 3 Quick Tips To Help Prevent Lightning Fire Damage: SERVPRO of Southeast Jefferson County Lightning strikes a home during a thunderstorm

3 Quick Tips To Help Prevent Lightning Fire Damage: SERVPRO of East Louisville

SERVPRO of Southeast Jefferson County has cleaned up our fair share of fire damage caused by lightning.

Lightning strikes the earth's surface about 100 times every second and it can reach temperatures 5 times hotter than the surface of the sun. About 10-20% of those strikes have the potential to cause a fire.

Thunderstorms and lightning strikes have been causing quite a bit of damage in the Louisville area. We are experts in fire damage cleanup, and we believe in safety first. Below we've provided 3 tips to help prevent fire damage caused by lighting.

1. Avoid using water during a thunderstorm. Taking showers, washing dishes, even washing your hands could put you and the structure you are occupying at danger. Water, especially water that contains minerals can be great for conducting electricity. Definitely do not go swimming. Lightning regularly strikes water and swimming during a thunderstorm is one of the most dangerous things you can do.  

2. In recent years the cost fire damage cleanup caused by lightning has gone up. This is mainly because the average household owns more electronic equipment. During a thunderstorm be sure to unplug things like computers and televisions. Also, do not use landline phones during a storm. A surge protector is also a good idea. They do not always protect against large direct lightning currents. But, the device does attempt to limit the voltage supplied to an electrical device by either blocking or by shorting to ground any unwanted voltages above a safe threshold.

TIP: Check your homeowner's insurance policy. Not all policies cover electronic items lost or damaged during lightning and thunderstorms.

3. Invest in a professionally installed lightning protection system. Lightning rods create a network of low resistance paths for lightning currents  to travel. Using them can help you direct the lightening towards the ground and cause less damage to the building structure.

FUN FACT:The Empire State Building is a lightning rod for it's surrounding area. It is struck by lightning an average of 23 times per year. For more information on lightning protection systems keep reading our blog!

As a trusted leader in the restoration industry, SERVPRO of Southeast Jefferson County has highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. "Like It Never Happened" Contact us for more information.

Have Questions? Call Us Today – (502) 491-8666

Soda Blasting - Commercial Tractor Trailer

8/4/2016 (Permalink)

Cleaning Soda Blasting - Commercial Tractor Trailer Before and After Soda Blasting of Metal Sealer Contamination in the the bed of a cargo tractor trailer.

SERVPRO of Southeast Jefferson County can provide a solution to clean up any commercial or residential disaster.  

Our certified technicians used the Soda Blasting cleaning technique to strip off the contaminated meterails before cleaning the entire tractor trailer.  The contamination was caused by a drum of metal sealer spilling all over the entire cargo trailer.  

The image shows a great representation of the before and after using the Soda Blasting method to remove the metal sealer.

From Wikipedia, the free encyclopedia:

Sodablastingis a process in which sodium bicarbonate is applied against a surface using compressed air. An early use was to restore the Statue of Liberty in the 1980s.[1] It is a very mild form of abrasive blasting, much milder than sandblasting.

Sodablasting is a non-destructive method for many applications in cleaning, paint & varnish stripping, automotive restoration, industrial equipment maintenance, rust removal, graffiti removal, molecular steel passivation against rust, oil removal by saponification and translocation, masonry cleaning and restoration, soot remediation, boat hull cleaning and for food processing facilities and equipment.

Contact SERVPRO of Southeast Jefferson County today to discuss any cleaning or restoration needs.  (502) 491-8666

Hardwood Floor Dry Out for Residential Job

7/14/2016 (Permalink)

Water Damage Hardwood Floor Dry Out for Residential Job Note: the discoloration on the flooring was caused by prolonged sun exposure to areas not protected by a rug.

SERVPRO of Southeast Jefferson County successfully dried out this custom hardwood floor for our residential customer using the Dri-Eaz floor drying system.  

Wood floors are highly vulnerable to water damage, but by using Dri-Eaz floor drying systems, in many cases these expensive floors can be returned to like-new condition.   

This water damage was caused by a toilet tank breaking in a bathroom directly above the hardwood flooring causing an excessive amount of water to come through the ceiling.  Upon arrival of our certified technicians the custom designed hardwood flooring had already started to show signs of buckling.  But, with the help of the Dri-Eaz equipment we were able to successfully dry out the flooring and get it ready to be restored to it's original condition.

BUNCO EVENT, Wednesday, August 3

7/14/2016 (Permalink)

Community BUNCO EVENT, Wednesday, August 3 Start the Heart Foundation

BUNCO EVENT
WEDNESDAY, AUGUST 3

We are excited to announce our next Bunco event will be fun and informative.  We will provide a free Hands Only CPR class, thanks to the Start the Heart Foundation.  Below is information about this foundation.  I hope you all can attend.  Please pass this along to your coworkers.  

The first roll of the dice will start as soon as the demonstration is finished (as close to 6 as possible).  The presentation will begin at 5:30 pm. Don't forget Bunco is hosted at our office: 1929 Production Drive, Louisville, KY 40299.

Please RSVP and let Megan know if you will or won't be attending by June 20th. Below is some information about sudden cardiac arrest and how we can potentially save someone’s life. 

Hope to see you there!
Your SERVPRO of Southeast Jefferson County Marketing Team 

Start the Heart: Sudden cardiac arrest claims the lives of over 300,000 people per year in the United States. Would you know exactly what to do in the event someone near you collapsed and may not be breathing? Come to this short class and learn the simple skill of hands-only CPR (no mouth-to-mouth required) that will empower you to be prepared for this type of emergency. Bystander CPR can double or even triple a person's chance of survival. This class is for anyone who is willing to learn! 

Improving Your Home After A Fire Damage

6/30/2016 (Permalink)

Fire Damage Improving Your Home After A Fire Damage House Fire.

Many Fire Damage Repair Services Provided by SERVPRO of Southeast Jefferson County

Fire can be one of the most devastating forces to affect your home, and if you have experienced fire damage, you may wonder what it will take to restore your property to its former condition. Even a moderate or small fire can result in significant damage to a building, including charred areas, smoke damage and even water damage from firefighters who vanquished the flames. While fire damage can be considerable, overcoming the loss may be easier to do than you might think. 

The Initial Steps
The initial steps in the restoration process after suffering from fire damage in Louisville include surveying the destruction and beginning the cleanup process. You can take a closer look at the different types of damage in the home, such as smoke and water damage, to determine the extent of the destruction and create a repair plan. Sound advice is to call in SERVPRO for this assessment. Cleanup is generally a second step to take, and this may include smoke damage removal as well as water extraction to get rid of water used by the firefighters.

Repairing the Property 
After the cleanup and smoke removal process has been completed, the next step is to rebuild the areas that have been damaged by the intense heat of the flames. This may include drywall, carpeting, the structural frame of the house and the roof. In some cases, new construction may be required, and in other cases, the work may only need touch-ups.

If you require help with fire damage in your home, you can easily get the support that you need by calling SERVPRO of Southeast Jefferson County. We are locally owned, and this means that we have a full team nearby to respond to your request for assistance and begin the repair process as soon as possible. Reach out to our team today at (502) 491-8666.

Have Questions? Call Us 24/7

6/30/2016 (Permalink)

Have Questions? Call SERVPRO of Southeast Jefferson County Today – (502) 491-8666

Residential Services

Whether your Louisville home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your [[City or County Name]] commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

What to Do If You See or Smell Mold Damage in Your Home

6/30/2016 (Permalink)

What to Do If Your Home Has Mold Damage 

For the vast majority of homeowners in Southeast Jefferson County, mold damage does appear, at some point, in or around their property. And, a little spot of mold around the bathtub or the shower screen is nothing to be too concerned about. If it can be easily wiped away and does not produce a nasty smell, it is likely to be a good problem. 

However, if you have spotted creeping patches of mold, which has an unpleasant odor, and makes the room feel clammy and uncomfortable, it is time to call in the experts. It could indicate a serious problem with mold damage. If this is the case, it needs to be handled by a professional team who can make sure that the unhealthy material is completely removed. 

Understanding Containment 

The first thing that will happen, after you have consulted a professional mold damage restoration service, is a discussion about containment. This may mean a number of different things, depending on how extensive the mold is and what type of spores you have in your home. If the problem is severe, containment may have to involve you temporarily moving out of the property. 

However, this is quite a rare situation. Most homeowners take action early enough for it to be avoided. Partial containment helps restoration experts limit the mold damage in Southeast Jefferson County properties. They seal off the problem area so that movement cannot dislodge and carry mold spores to other parts of the home. It is where heavy duty equipment will be set up to dry, repair, and treat the affected space. 

Getting to Grips with Remediation 

The primary goal of mold remediation is to restore the property to its pre-mold damage condition. In some cases, this will not be possible. If the damage is very extensive, there may be some parts of the building which cannot be saved. This is extremely rare, however, and a skilled mold restoration team is almost always able to bring a home back to full health. 

The thing to remember is that the quicker you address the issue, the better the chance of a full recovery for your property. If you ignore what appears to be chronic mold, you risk the chance of it moving into walls and floors. This is much harder (and much more expensive) to repair, so invest your money in affordable prevention, rather than a costly cure. 

Have Questions? Call Us Today – (502) 491-8666

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